{"id":10130,"date":"2023-05-25T11:07:34","date_gmt":"2023-05-25T10:07:34","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/blog\/?p=10130"},"modified":"2023-05-25T11:07:35","modified_gmt":"2023-05-25T10:07:35","slug":"local-commerce-brand-new-markets","status":"publish","type":"post","link":"https:\/\/www.answerconnect.co.uk\/blog\/business-tips\/local-commerce-brand-new-markets\/","title":{"rendered":"Local commerce: How to keep your brand local while launching in a new region\u00a0"},"content":{"rendered":"\n<p>When your brand\u2019s been developed for one context, it can be hard to expand into new markets (domestically or internationally). If you stay too close to what works, you won\u2019t be relevant to new audiences. But if you change too much for new markets, your brand will become inconsistent and, ultimately, meaningless. How do you find a happy medium? Tall comes down to understanding local commerce.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Remember your core customers<\/h2>\n\n\n\n<p>What\u2019s special about your brand? When you\u2019re so close to it, it\u2019s easy to forget why the people who use your brand, use your brand. Indeed, often the real reasons might surprise you.<\/p>\n\n\n\n<p>When you\u2019re launching a brand in a new region, it\u2019s important to know what it means to your existing customers. Seek out your early champions, or your <a href=\"https:\/\/www.marketingweek.com\/the-fan-ship-factor-understanding-the-role-of-the-superfan-in-social-media-marketing\/\">superfans<\/a> if you have any, and as them what they love about the brand. Their answers are the core essence of your brand. These people won\u2019t be representative of all your customers, but what they tell you can be hugely instructive.<\/p>\n\n\n\n<p>Once you\u2019ve figured out what your brand truly means, you can adapt it for new markets. But importantly, now you can do it in a way where you stay consistent and true to your brand.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_2092942681.jpg\" alt=\"Woman looking confused by interviewer question about local commerce\" class=\"wp-image-10135\" srcset=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_2092942681.jpg 1000w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_2092942681-300x200.jpg 300w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_2092942681-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Embrace a market orientation<\/h2>\n\n\n\n<p>What do you know about your new market? Is it \u201cnothing\u201d? Good, that\u2019s the only correct answer.<\/p>\n\n\n\n<p>When you\u2019re entering any market, it\u2019s important to keep a &#8220;<a href=\"https:\/\/www.thedrum.com\/opinion\/2021\/11\/29\/lessons-the-front-line-market-orientation-and-prioritizing-the-customer\" target=\"_blank\" rel=\"noreferrer noopener\">market orientation<\/a>&#8220;. That means you need to focus first on identifying consumer needs first, and your business second. Ultimately, it means putting the customer at the heart of everything a business does.<\/p>\n\n\n\n<p>If you think you know a bit about a market, it can be easy to rely on stereotypes or incorrect \u201cconventional\u201d wisdom. Instead, be humble and embrace the fact that you know nothing.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Research your new market<\/h2>\n\n\n\n<p>Once you\u2019ve accepted that you don\u2019t know anything about your new market, it\u2019s time to do your research and learn something. If you have the resources, you can work with a professional research company to map out your market for you. They will typically offer <a href=\"https:\/\/libguides.macalester.edu\/c.php?g=527786&amp;p=3608639\" target=\"_blank\" rel=\"noreferrer noopener\">two types<\/a> of research:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Qualitative research<\/strong>: this is non-numerical data. You might get this from interviews, focus groups or ethnographic research. This data is unrepresentative but can be useful for discovering unexpected insights about customers.\u00a0<\/li>\n\n\n\n<li><strong>Quantitative research<\/strong>: This is numerical data. You\u2019re most likely to get this from a customer survey. If your sample size is representative, then this data should be representative of your entire customer base. It can be useful for confirming a hypothesis about your customers but is less likely to generate surprising insights on its own.<\/li>\n<\/ul>\n\n\n\n<p>However, if you don\u2019t have the budget for a professional research company, there\u2019s still research you can do. Desk research, or even a few chats over coffee, will all help generate valuable insights.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"750\" src=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_199247588.jpeg\" alt=\"Aerial shot of a person selling produce on a boat in a river market in Thailand\" class=\"wp-image-10132\" srcset=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_199247588.jpeg 1000w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_199247588-300x225.jpeg 300w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_199247588-768x576.jpeg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Adapt to local markets (when it\u2019s right)<\/h2>\n\n\n\n<p>Once you\u2019ve done your research, you should have identified a few opportunities in your new market. If you\u2019re not sure what you\u2019re looking for, these are most likely to look like problems that need solving.&nbsp;<\/p>\n\n\n\n<p>Remember when we said you should interview your customers and define what your brand stands for? Now you need to try and take advantage of these opportunities, in a way that still fits your brand\u2019s identity while recognising local commerce limitations.\u00a0<\/p>\n\n\n\n<p>For example, McDonald\u2019s is famous for selling burgers across the world. But what does the company do in India, where in much of the country eating beef is forbidden? McDonald\u2019s sticks to its brand as a burger retailer but sells an adjusted menu featuring products like potato or cheese-based burgers.&nbsp;<\/p>\n\n\n\n<p>Similarly, KFC became China\u2019s favourite fast-food restaurant by sticking to its chicken-based roots. But crucially, the brand gives its products a local twist, serving chicken with soy sauce and selling green tea-flavoured ice cream.&nbsp;<\/p>\n\n\n\n<p>Whether you\u2019re expanding internationally or down the road, you need to find new opportunities without losing your identity.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_1492522610-1.jpg\" alt=\"Hand holding a red block with a shop icon\" class=\"wp-image-10136\" srcset=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_1492522610-1.jpg 1000w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_1492522610-1-300x200.jpg 300w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_1492522610-1-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Make use of local talent<\/h2>\n\n\n\n<p>Nobody knows a market better than the people who live there. If your business is operating on a small scale, you can be successful with a token presence. And it probably won\u2019t do too much harm if all of your team are transplants from HQ. But once you start expanding, it\u2019s important to bring local talent into your organisation.<\/p>\n\n\n\n<p>When you\u2019ve <a href=\"https:\/\/www.forbes.com\/sites\/williamcraig\/2016\/09\/13\/5-benefits-of-hiring-locally\/?sh=582beb8c4c1b\" target=\"_blank\" rel=\"noreferrer noopener\">hired local talent<\/a>, it\u2019s also important to make sure they have a real voice in your organisation. Too many companies hire locals at a junior level but relocate managers they trust from the central office. Eventually, this setup creates resentment among local staff and makes it harder to retain talent. More importantly, you\u2019ll also miss out on the local commerce insights local managers can bring to the table.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"660\" src=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_665953069.jpg\" alt=\"\" class=\"wp-image-10133\" srcset=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_665953069.jpg 1000w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_665953069-300x198.jpg 300w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/05\/shutterstock_665953069-768x507.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>Wherever you work in the world, we\u2019re here to help. Struggling with time zones? Our 24\/7 <a href=\"https:\/\/www.answerconnect.co.uk\/services\/call-answering-service\" target=\"_blank\" rel=\"noreferrer noopener\">call answering service<\/a> means you can pick up overseas calls when your side of the world is fast asleep.<\/p>\n\n\n\n<p>Wherever you are and whenever you work, <a href=\"https:\/\/www.answerconnect.co.uk\/help-the-world-work-anywhere\" target=\"_blank\" rel=\"noreferrer noopener\">we\u2019re always open for business<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Launching in a new region comes with new challenges. But companies founded on a local USP must consider one thing first: local commerce.<\/p>\n","protected":false},"author":6,"featured_media":10134,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[259,204,258,257,159],"class_list":["post-10130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-tips","tag-branding","tag-customer-experience","tag-local-branding","tag-local-commerce","tag-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Local commerce: How to keep your brand local | AnswerConnect<\/title>\n<meta name=\"description\" content=\"Launching in a new region comes with new challenges. But companies founded on a local USP must consider one thing first: local commerce.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.answerconnect.co.uk\/blog\/business-tips\/local-commerce-brand-new-markets\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Local commerce: How to keep your brand local | AnswerConnect\" \/>\n<meta property=\"og:description\" content=\"Launching in a new region comes with new challenges. 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