{"id":10151,"date":"2023-06-20T12:48:21","date_gmt":"2023-06-20T11:48:21","guid":{"rendered":"https:\/\/www.answerconnect.co.uk\/blog\/?p=10151"},"modified":"2023-06-20T13:34:54","modified_gmt":"2023-06-20T12:34:54","slug":"top-qualities-call-answering-service","status":"publish","type":"post","link":"https:\/\/www.answerconnect.co.uk\/blog\/answerconnect-services\/top-qualities-call-answering-service\/","title":{"rendered":"What qualities should you look for when choosing a call answering service?"},"content":{"rendered":"\n<p>Fed up seeing all those missed calls? Or maybe you\u2019re frustrated about being bombarded by calls in your free time? A call answering service can free up your time, and help you concentrate on what really matters.<\/p>\n\n\n\n<p>In this article, we\u2019ll cover what anyone looking for a <a href=\"https:\/\/www.answerconnect.co.uk\/services\/answering-services\" target=\"_blank\" rel=\"noreferrer noopener\">call answering service<\/a> should consider before making a decision.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is a call answering service?<\/h2>\n\n\n\n<p>Call answering services provide real receptionists that answer a business\u2019s calls, and then forward any important information to the business so they never have to worry about missing a call. A call answering service is usually integrated with the business, so from the point of view of the customer, it seems like the call is being answered by that business.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"626\" src=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_1998130124.jpg\" alt=\"Smiling businesswoman looking at her watch while on the phone\" class=\"wp-image-10143\" srcset=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_1998130124.jpg 1000w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_1998130124-300x188.jpg 300w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_1998130124-768x481.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How does an answering service work?<\/h2>\n\n\n\n<p>Once you\u2019re set up with an answering call service, a team of <a href=\"https:\/\/www.answerconnect.co.uk\/services\/answering-services\/virtual-receptionist\" target=\"_blank\" rel=\"noreferrer noopener\">trained receptionists<\/a> will answer your calls as if they were a part of your business. The receptionists will greet the customer, interact with them according to any instructions, and then forward any important information to you (like any messages, or appointments that have been scheduled).\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Warm, professional receptionists<\/h2>\n\n\n\n<p>When it comes to your company, <a href=\"https:\/\/www.campaignlive.co.uk\/article\/new-breed-marketer\/1118599\" target=\"_blank\" rel=\"noreferrer noopener\">everything communicates<\/a>. Let\u2019s imagine you sell a high-quality premium product. If a customer came to your office and saw stained carpets and flakey paint everywhere, what would they think? Would they still believe you were worth paying a premium for?<\/p>\n\n\n\n<p>Similarly, if your calls are answered by a receptionist sounding bored, customers will form a negative perception of your business. But if your receptionist is warm and professional, the customer will believe that your business takes quality seriously.<\/p>\n\n\n\n<p>So when you\u2019re choosing a call answering service, make sure your supplier takes the quality of their receptionists seriously.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"630\" src=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2021\/02\/A-Comprehensive-Guide-to-Telephone-Answering-Services_-How-to-choose-the-benefits-more-rESOURCE.jpg\" alt=\"Man smiling talking with customer for inbound call answering service\" class=\"wp-image-9225\" srcset=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2021\/02\/A-Comprehensive-Guide-to-Telephone-Answering-Services_-How-to-choose-the-benefits-more-rESOURCE.jpg 1024w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2021\/02\/A-Comprehensive-Guide-to-Telephone-Answering-Services_-How-to-choose-the-benefits-more-rESOURCE-300x185.jpg 300w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2021\/02\/A-Comprehensive-Guide-to-Telephone-Answering-Services_-How-to-choose-the-benefits-more-rESOURCE-768x473.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Where do they send your calls?<\/h2>\n\n\n\n<p>A lot of call answering services might look and sound the same, but ultimately, the devil\u2019s in the details. When you\u2019re talking to a potential new supplier, make sure you quiz them so you know where your calls are being transferred to.<\/p>\n\n\n\n<p>Be realistic and remember that if their price is too good to be true, it probably is. Sure, you might save a few pounds choosing the cheapest option, but if your calls are being transferred to receptionists that haven\u2019t been properly trained and aren\u2019t being properly evaluated \u2013 is it really <a href=\"http:\/\/news.bbc.co.uk\/1\/hi\/uk\/4122772.stm\" target=\"_blank\" rel=\"noreferrer noopener\">worth the risk<\/a> to your business?<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_1455319466.jpg\" alt=\"Woman looking frustrated at phone\" class=\"wp-image-10153\" srcset=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_1455319466.jpg 1000w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_1455319466-300x200.jpg 300w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_1455319466-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Personalised experience<\/h2>\n\n\n\n<p>Many call answering services sell a one-size-fits offer. You give your customers a personal touch, so you also deserve service that will adapt to your needs.<\/p>\n\n\n\n<p>For example, will the receptionist recognize return callers and give them a slightly different treatment that makes them feel extra special? Or will you be able to adapt the script that your receptionists use?<\/p>\n\n\n\n<p>For a customer calling your business, it\u2019s important that it still feels like it\u2019s your business. When you\u2019re considering who to work with, make sure you choose a partner who can truly adapt to your needs.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"660\" height=\"440\" src=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2016\/02\/Persona-Injury.png\" alt=\"Man talking on a mobile, using call handling skills to help customers\" class=\"wp-image-9043\" srcset=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2016\/02\/Persona-Injury.png 660w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2016\/02\/Persona-Injury-300x200.png 300w\" sizes=\"(max-width: 660px) 100vw, 660px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Versatile tech<\/h2>\n\n\n\n<p>Today, almost every business has a tech stack incorporating a variety of tools chosen to meet different needs. Indeed, <a href=\"https:\/\/pipeline.zoominfo.com\/sales\/build-tech-stack\" target=\"_blank\" rel=\"noreferrer noopener\">one study<\/a> found the average company uses a jaw-dropping 75 different technologies to get its day-to-day work done.<\/p>\n\n\n\n<p>But the unfortunate reality is that different bits of software don\u2019t always play nice with each other. When choosing a call answering service, there are few bigger errors than choosing a supplier whose technology isn\u2019t compatible with yours. Devastatingly, that\u2019d mean that a service that\u2019s supposed to make your call answering more reliable is actually doing the opposite.<\/p>\n\n\n\n<p>The better your <a href=\"https:\/\/www.answerconnect.co.uk\/services\/integrations\" target=\"_blank\" rel=\"noreferrer noopener\">supplier\u2019s software integrates<\/a> with yours, the easier your life is going to be. Checking their tech works with yours is easy to do, but it\u2019s crucial that you ask the question.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_758789572.jpg\" alt=\"Different symbols representing tools in a digital network visualisation\" class=\"wp-image-10152\" srcset=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_758789572.jpg 1000w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_758789572-300x200.jpg 300w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_758789572-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Contract duration<\/h2>\n\n\n\n<p>There are lots of different ways you can pay for a call answering service. The most flexible is probably a pay-as-you-go arrangement, where you pay the service for each call they answer. However, <a href=\"https:\/\/www.moneysavingexpert.com\/news\/2022\/01\/-martin-lewis--paying-more-than-p10-mth-on-your-phone-bill--if-s\/\" target=\"_blank\" rel=\"noreferrer noopener\">as with a mobile phone<\/a>, if you\u2019re expecting a lot of calls this won\u2019t be the most cost-effective option.<\/p>\n\n\n\n<p>Instead, it probably makes more sense to go with a contract. This way, you\u2019ll be paying a predictable amount, and won\u2019t have to worry about surprisingly large bills. With most providers, there\u2019s likely to be a trade-off between price and a long-term commitment. If you sign up with a provider for a long period, they\u2019ll likely offer you a better price. <\/p>\n\n\n\n<p>However, if you\u2019re not happy with their service, it\u2019ll be hard to switch to another provider. A shorter contract might offer your more flexibility, but it\u2019s likely you\u2019ll have to pay more as a result.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_1493643161.jpg\" alt=\"Hands signing contract for call answering service\" class=\"wp-image-10154\" srcset=\"https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_1493643161.jpg 1000w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_1493643161-300x200.jpg 300w, https:\/\/storage.googleapis.com\/answerconnectbloguk\/1\/2023\/06\/shutterstock_1493643161-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>Ready to take the next step? We\u2019d love to talk about how a call answering service could work for you. Click <a href=\"https:\/\/www.answerconnect.co.uk\/services\/call-answering-service\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> to learn more about our plans and pricing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Choosing a call answering service isn&#8217;t easy. But with our handy guide, you can identify the best one for your unique business needs.<\/p>\n","protected":false},"author":6,"featured_media":10155,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[73,260,204,37,138],"class_list":["post-10151","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-answerconnect-services","tag-answering-service-for-small-business","tag-call-answering-service","tag-customer-experience","tag-customer-service","tag-virtual-receptionists"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Top qualities to look for when choosing a call answering service<\/title>\n<meta name=\"description\" content=\"Choosing a call answering service isn&#039;t easy. But with our handy guide, you can identify the best one for your unique business needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.answerconnect.co.uk\/blog\/answerconnect-services\/top-qualities-call-answering-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top qualities to look for when choosing a call answering service\" \/>\n<meta property=\"og:description\" content=\"Choosing a call answering service isn&#039;t easy. 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