Medical Office Telephone
Answering Service

Live answering services for the medical profession.

Plans & Pricing

Medical telephone answering service

Providing excellent service for patients is important to our clients in the healthcare profession. The people you care for are more than just customers. They count on you to maintain their health, and the health of their families.

We recognise the importance of clear, effective, and compassionate communication in the medical field. When you partner with us for a live medical answering service, we do our best to give your patients the same level of care your in-house staff would.


Telephone answering services for medical practices

  • Compassion and efficiency

    Live telephone answering services for medical practices present a special challenge. And we embrace it! Empathy and good listening skills are important for every client and every call. Never more so than when the person on the other end of the line is having a medical issue or concern.

  • Messages

    Our virtual receptionists answer your phone in your practice's name and take down the information you need to follow up. With a telephone answering service, you know your patients will be able to reach your office whenever they need help. At the same time, our service allows you to focus on the patient you're with at the time, while we greet the others.

  • Call transfer and dispatch

    A virtual receptionist for your medical office allows you to travel freely, secure in the knowledge that we'll be able to transfer important calls to you wherever you are. If your office serves multiple practitioners, dispatch keeps the calls flowing to the right person without tying up the line for the others.

  • Appointments

    Whether you use our partner app Setmore or your own calendar software, our medical answering service includes setting appointments for your clients. We help manage your calendar to maximise your schedule. You focus on delivering the care your patients need.

  • Urgent call handling

    You can specify procedures for handling urgent calls to your office. With a medical telephone answering service, you know that you can be reached in an emergency, without having to take every call yourself around the clock.

  • Client web access

    With our online portal, you can sign in from your phone or desktop computer any time to review your messages, pay your bill, adjust your plan and script, and more. See your usage on our handy dashboard, so there are no surprises. With client web access, you're in charge.


How a telephone answering service can support
your medical practice

  • 24/7 medical answering service

    Having around-the-clock live answering helps keep communication strong among you, your staff, and the people who depend on you for care and advice. Our virtual receptionists can handle your phone lines at all hours, 365 days a year.

  • Out of hours medical answering service

    Many medical offices choose to use our virtual receptionist services outside normal business hours. In today's world, people have 24-hour expectations. When your staff goes home for the evening, your office doesn't have to shut down completely. An out of hours live medical answering service keeps the lines open.

  • Call overflow

    AnswerConnect's live telephone answering service can also support your in-house team. Don't let your worried patients go to voicemail. When your line is busy, the calls flow to us. We take a message or deliver basic information about your practice to help put them at ease.