You can change your plan through your AnswerConnect App at any time.*
If you expect to consistently exceed your current plan minutes, a plan upgrade is probably a good idea.
If you’ve just exceeded your plan minutes for a month or two, but don’t think that call volume will last, you might be better off sticking with the plan you have.
If you’d like to change your plan:
- Go to Settings in your AnswerConnect App.
- Go to Billing & Reports.
- Choose Change Plan from Plan Details.
- Select the plan you want based on the number of minutes required.
- Choose any additional features from Addons.
- When you’ve selected your plan, click Confirm.
*You can change your plan at any time, however, you are responsible for any changes and the additional charges upgrading to a higher plan will incur. However, our team are always on hand to help you if you’re unsure.