Professional Virtual Receptionist Services.

Create your own virtual office with a UK-based live receptionist team answering your calls 24/7.

Plans & Pricing
professional call handling service

Why it works.

  • Always available

    Always available

    Never miss an opportunity
    when clients call.

  • Lead capture

    Capture every lead

    Be there for your prospective customers. Anywhere, anytime.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognise your returning callers
    for a personalised experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting? We've got you covered.

Build brand loyalty with
a virtual office receptionist.

93%

of customers are likely to make repeat purchases with companies who offer excellent customer service.1

Our UK-based virtual receptionists know every engagement is an opportunity to build on the loyalty customers have to your brand.

Source: 1HubSpot.
Lady receptionist looking into a monitor

What can a cost-effective virtual
receptionist service do for your business?

  • 24/7 customer service

    With a team of virtual receptionists supporting your business 24/7/365, customers can reach you, anytime.

  • Messages and voicemail

    Choose when we take messages and how we answer. Create custom scripts to match your business goals and take control of your call intake.

  • Call forwarding and routing

    We get your calls to the right person at the right time. We route your inbound calls, emails, and chats where they need to go.

  • Lead generation and qualification

    Not all opportunities are created equal. Sort
    the wheat from the chaff with lead qualification
    and focus on converting the best leads.

  • Virtual receptionist appointment booking

    Use our booking platform Setmore or your own online calendar to help callers book appointments with ease.

  • Industry-specific expertise

    With specialist training tailored to your industry our virtual receptionists give a professional response every time.

  • Order management

    Process more payments and increase your bottom line with tactical order management. It's your own private digital call centre.

  • UK Business number

    Get a secure business line for your business. Keep your work and personal life separate with a dedicated business telephone number.

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Join AnswerConnect to enjoy:

  • AnswerConnect App

    See every new engagement.

    See every new message, track usage and follow up on the latest opportunities Anywhere.

  • AnswerConnect Portal

    Manage your account.

    Manage your account, customise your scripts and update your plans, anytime.

  • Teleport.Video

    Connect with colleagues and clients.

    Connect with colleagues and clients via secure video-calls to manage projects and offer face to face demos.

  • ChatSupport

    Convert passive visitors to active customers.

    Convert passive visitors to active customers and capture leads directly through your website with an easy to integrate live chat widget.

Answerconnect mobile app notifications Answerconnect portal desktop dashboard Teleport user interface Chatsupport user interface

The voice of your business.

The best virtual receptionist service is the one that can handle the unique challenges of your business. Our friendly receptionists are an extension of your firm.

From lead qualification to 24/7 Live ChatSupport, they combine expertise, efficiency and empathy to give your customers consistently professional service.

  • 1.Let's talk.

    Tell us about your business, your customers and your goals. We work with you
    to create call flows to give your clients the best experience.

  • 2.Start forwarding your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of your interactions via our app, SMS, or email.

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By submitting this form you agree to our privacy policy. We may email or call you to follow up. You can opt-out any time.

Discover how to get more from your
virtual receptionist services.

  • Virtual Receptionist Answering Calls Blog Post
    AnswerConnect services

    Why Your Business Needs A Virtual Receptionist

    When you’re looking to expand your business, every incoming call is important. Considering the average missed customer call is estimated to be worth £1,200, can your business really afford to miss any? But what if you aren’t available to answer the phone. Well, while you might not be able to answer every call, a virtual receptionist service can.

    Aisling Doyle Portrait
    Aisling Doyle
    Mar 1, 2021 4 min read
  • Virtual Receptionist Working Near Window Blog Post
    Mission and Values

    How our UK virtual receptionists are local, but our team is Anywhere

    At AnswerConnect, our team work Anywhere. But we're also local to you. So how does that work, and what does that mean for your business?

    Ben Graham Portrait
    Ben Graham
    Jun 22, 2021 6 min read
  • Man Answering Customers Call Blog Post
    Business Tips

    How To Win More Leads And Grow Your Business With A Virtual Call Centre

    Lead capture is a 24/7 job. But businesses still struggle to respond to every caller. Could a virtual call centre hold the key to winning more leads?

    Ben Graham Portrait
    Ben Graham
    Jul 27, 2021 7 min read

FAQs.

  • What is a virtual receptionist?Arrow icon

    A virtual receptionist is a real person who answers calls on behalf of your business. Virtual receptionists essentially act as an in-office receptionist would.

  • How can a virtual receptionist service help me?Arrow icon

    By outsourcing your support duties to a team of virtual receptionists, you can also offer 24/7 support to customers.

  • Are you a UK-based virtual receptionist service?Arrow icon

    Yes. Our receptionists are based across the UK.

  • Do you provide virtual receptionist services for small businesses? Arrow icon

    Yes. Our virtual customer support team specialise in providing services to small businesses across industries, including legal, healthcare, franchise and many more.

  • How do I receive my messages? Arrow icon

    Your account comes with free access to your own AnswerConnect portal. From your portal, you can view all your calls, appointments and messages. You can also update your status based on availability and enjoy instant messaging with your colleagues.

Can't find the answer to your question? Call us now: 0800 802 1069

Change masters book cover

Change Masters

Rosabeth Moss Kanter

This book looks at some of the most prominent companies in America and how their structures, culture and strategies have led to productive change.

AnswerConnect customers have helped us plant

000 000 trees! Grow with us >