Customer Service &
Call Handling
to grow your business

24 hour live telephone answering service and
secure call handling by a team of customer service experts.

Plans & Pricing

Telephone answering services 24 hours a day

Get a team of friendly, professional customer experience associates to answer your business phone lines. With call handling services from AnswerConnect, you know your customers are in good hands 24/7/365.

Don't let your calls go to voicemail

When a business doesn't answer its phone, customers don't wait for a call back. They move on to the next competitor on the list. With a live telephone answering service, you're covered around the clock, 365 days a year. The investment you make in a professional call handling service returns more leads, more orders, more appointments, and more goodwill from your customers to your business.

Whether you need a phone answering service outside business hours or all the time, we have a plan to fit you. We help you build a script and create a call flow which will enable us to route the calls to the right person in your organisation at the right time, every time.

Every account also includes a range of call handling services to support your business needs; text and/or email message delivery after every call, order taking, lead capture, appointment setting, email and live web chat support. With your own client web access account we make it easy for you to manage it all.

Get more for less

An AnswerConnect account delivers more call handling services than an in-house employee ever could. Even the best receptionist can only answer one call at a time. Our virtual receptionists are there to handle as many calls as you get. Expecting more call volume from a big marketing campaign? Just bump up your plan for a month or two.

Your employees have to go home sometime, but AnswerConnect is never closed. We handle your calls 24 hours a day, 7 days a week, 365 days a year. If you have customers in different time zones, or just want to be available to convert your leads at all hours, a telephone answering service is the way to go.

Call handling services

  • Messages

    Our virtual receptionists answer your phone lines in your business name. If you or your team are not available to have the call transferred through, then we take a message with all the details you need so you can return the call at your convenience. Get your messages by email or text message, or access them through our online portal from wherever you are.

  • Order taking

    If you have products to sell, our secure call handling service keeps the phone lines open for your customers. And if you're selling online, a virtual receptionist can help prevent abandoned shopping carts by being there to answer the questions that are giving your customers doubts. We interface with your existing order-taking system, so you can make sales around the clock, even when your physical business location is closed.

  • Lead capture

    Every call is a lead, and every lead is a potential conversion. When you don't answer the phone, that lead goes to someone else. Just tell us what information you want to capture, and our virtual receptionists will make sure you don't miss out on new opportunities, day or night.

  • Appointment setting

    For appointment-based businesses, whether they're in healthcare, property, law, or a service industry, live answering helps fill your schedule. You get free use of Setmore, our partner online appointment software. Or, if you're already on another system, our customer experience associates can book your time through that application.

  • Email and chat support

    If your customers contact you through email or live web chat, keeping up with the flow can be a challenge. Our call handling service isn't just for phone calls. We're there for you and your customers no matter how they reach out. And if you don't have chat on your website yet, we include it at no additional cost. You can answer the chats yourself or use your plan minutes to have us help your customers.

  • Client web access

    Client web access is the online portal we created to help you manage your AnswerConnect account. When you log in, you'll see a dashboard with your plan usage and other important stats clearly displayed. You can review your messages, pay your bill, change your plan, and much more. All through an easy-to-use online application you can access from anywhere there's internet.

Focus on your business

With AnswerConnect's call handling services, you can add an instant customer service team to your business. When your customers are taken care of, you can focus on delivering the products and services they need. Our aim is to help you grow by letting you devote your full attention to what you do best.