Live Telephone Answering Service.

Never miss a customer with round-the-clock
professional customer support

Plans & Pricing
24/7 Customer Care For Your BusinessCurly haired female virtual receptionist

Why it works.

  • Always available

    Always available

    Never miss an opportunity
    when clients call.

  • Lead capture

    Capture every lead

    Be there for your prospective customers. Anywhere, anytime.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognise your returning callers
    for a personalised experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting? We've got you covered.

Opportunity calls 24 hours a day.
Will you answer?

You never know when a customer or prospect will need to reach out. But keeping an entire team on-call in your office is expensive and resource-intensive. So how do you answer every call without sacrificing your entire work day?

With a telephone answering service, you can give every caller a professional response.

Dark haired man using his phone

Live Answering Services
based in the UK.

  • Reliable 24/7 telephone answering

    With a team of virtual receptionists answering your calls 24/7/365, callers get exceptional customer service anytime.

  • Unparalleled on-site support

    Engage visitors, offer real-time responses and guide leads through your website with our easy to integrate chat widget.

  • Lead capture and qualification

    You need to prioritise the right opportunities. Let your virtual receptionists qualify your leads while you focus on converting the best for your business.

  • Appointment booking

    We can book appointments on your behalf. Choose to use your own calendar or get free access to our secure booking platform.

  • Industry-specific knowledge

    Give callers sector-specific responses with a telephone answering team specialised to your industry.

  • Order-management

    Harness the power of a 24/7 order management solution to guide your customers through the purchase journey.

  • Track engagement anywhere

    View messages, and follow up on new opportunities Anywhere using the AnswerConnect mobile app.

  • Business telephone number

    Keep your work and personal life separate and call clients Anywhere with a secure Business ID.

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Simple set-up.

Setting up your 24/7 live answering service is simple and pain-free. Create scripts in minutes and customise your plan to respond directly to your unique business needs.

How it works
Female receptionist with headset

Join AnswerConnect to enjoy:

  • AnswerConnect App

    See every new engagement.

    See every new message, track usage and follow up on the latest opportunities Anywhere.

  • AnswerConnect Portal

    Manage your account.

    Manage your account, customise your scripts and update your plans, anytime.

  • Teleport.Video

    Connect with colleagues and clients.

    Connect with colleagues and clients via secure video-calls to manage projects and offer face to face demos.

  • ChatSupport

    Convert passive visitors to active customers.

    Convert passive visitors to active customers and capture leads directly through your website with an easy to integrate live chat widget.

Answerconnect mobile app notificationsAnswerconnect portal desktop dashboardTeleport user interfaceChatsupport user interface
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The voice (and ears) of
your business.

Our friendly virtual receptionists are an extension of your business.

From call answering to lead qualification, our agents combine expertise, efficiency and empathy to provide a consistently professional service.

  • 1.Let’s talk.

    Tell us about your business, your customers and your goals. We work with you to create call flows to give your clients the best experience.

  • 2.Let us handle your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of every customer interaction via our app, SMS, or email.

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Want to hear
how
we sound?

Share your company name and we'll
give you a unique freephone number.

Experience what your customers will hear. Call us now and we'll answer in your company name.

Demo Call

Join other happy customers.

Call today to discover why other businesses have chosen us.

By submitting this form you agree to our privacy policy. We may email or call you to follow up. You can opt-out any time.

FAQs.

  • What is a Telephone Answering Service?arrow

    A telephone answering service is a specialist B2B service provider that answers calls on behalf of your business. A team of virtual receptionists answer calls and live chat messages as if they were in your office.

  • How do I choose a Telephone Answering Service?arrow

    Just as your business is unique, there are a range of Telephone Answering Services, each with varying services. Consider your objectives, sales flow and current outreach process. AnswerConnect offers a range of bespoke solutions, including various additional services like live web support, lead qualification and appointment scheduling. You can adjust the number of minutes you require each month and add new services at no extra cost.

  • Are you a call centre?arrow

    No. All our telephone answering team work from their respective home offices. That means the network isn't vulnerable to service outages or natural disasters. And because our UK-based virtual receptionists work on a distributed shift-model, your callers receive a friendly response whenever they call.

  • Does my business need a Telephone Answering Service? arrow

    If you're having trouble answering calls, following up with enquiries or generally engaging with leads and clients, then an answering service is an invaluable support tool for your business.

  • How does a Telephone Answering Service work? arrow

    A telephone answering service is essentially a virtual customer support team. You can choose to direct your overflow, after hours or all calls to your virtual receptionists. We work with you to create custom scripts based on common call types. You and your team can view and respond to calls, messages and live chat conversations through the AnswerConnect App.

  • How will you work with my business? arrow

    We work with your current team and design call scripts to respond to common customer queries. If you already have a receptionist team, you can choose an out of hours call centre solution, or simply opt for us to handle your overflow calls.

  • Are you based in the UK? arrow

    Yes, all our receptionists are based around the UK, so you can give callers a localised call experience every time.

Can't find the answer to your question? Call us now: 0800 802 1069 or email us at sales@answerconnect.co.uk

No one is too small to make a difference

Mindset

Carol Dweck

Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

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