Out of Hours Telephone
Answering Service

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An out of hours telephone answering service can help you fill the gaps in your client support schedule. Many AnswerConnect clients employ dedicated front office staff to answer telephone calls during normal business hours. But when the receptionists finish for the day clients are dumped into voicemail oblivion until the next morning.

Today's customer expects better. Even if your customers happen to live in your time zone, the internet has created an expectation of 24-hour availability. With an out of hours telephone answering service for your office, that's exactly what they'll get. When your staff goes home, we clock in, delivering excellent customer service until your team is ready to take over again.

  • Seamless integration with your office

    AnswerConnect partners with businesses 24 hours a day, 7 days a week, 365 days a year. Our out of hours call handling service is an extension of your front office team, answering calls in your business name, just the way your team would.

    During your account setup, you decide on the greeting we'll use to answer your calls. Just forward your phones to us manually, or set up auto-forwarding to transfer calls to us at closing time. Our friendly, professional customer experience associates will do the rest.

  • We work while you sleep

    An out of hours call handling service elevates customer care by providing exceptional service overnight, on weekends, and on holidays. Any time your business is closed, we're open. Your clients reach a helpful person instead of a cold voicemail dead end.

    When you don't answer your phone, your customers will rarely leave a voicemail. Instead, they'll move down the search results to your competition. With an out of hours telephone answering service, you're covered around the clock.

Who needs an out of hours telephone answering service?

If you have a dedicated person or team to answer your phones during the day, and your call volume is not too great, you may not have a consistent need for a live answering service during business hours. But delivering the same level of customer support outside of business hours can be a challenge.

Here are some of the things an out of hours telephone answering service can help with:

  • Appointments

    Come to work in the morning with a full appointment calendar. With out of hours call handling, your callers can easily book time with you over the phone, whether you're open for business or not.

  • Orders

    It's a 24/7 world for e-commerce. Don't disappoint your customers who want to place an order over the phone. An out of hours telephone answering service can help reduce shopping cart abandonment by providing efficient help when your callers get stuck.

  • Medical reception

    Many of our doctor and clinic clients use an out of hours telephone answering service to supplement their in-office staff. In addition to setting appointments, we can vet after hours calls to determine which ones need your staff's immediate attention.

  • Legal reception

    If you're a lawyer who is in and out of court or client meetings, an answering service keeps you connected without interrupting your work. Having out of hours call handling means your office is never closed. You won't miss out on new clients or leave your current clients feeling abandoned.