Call Forwarding Answering Service.

Increase customer satisfaction and streamline lead intake with advanced call forwarding.

Plans & Pricing
Man in grey suit talking over phone

Why it works.

  • Capture lead

    Capture every lead

    Be there for your prospective
    customers. Anywhere, anytime.

  • casette recorder

    No voicemail, no bots

    Win more business with real people,
    not automated voices.

  • small phone with notification

    Manage my calls

    Busy? Have an important meeting?
    We've got you covered.

  • address book

    Know my callers

    We recognise your returning callers
    for a personalised experience.

  • finger print

    Unique to you

    No two businesses are the same.
    Your call flow is tailor-made for you.

  • puzzle piece

    CRM integration

    We integrate seamlessly with
    your current systems.

Do you need a call forwarding service?

Professionals spend an average of 2.9 hours a day handling calls. That’s equivalent to almost a week and a half of work, every month.

With advanced call forwarding, your team are free to focus on growing your business.

Receptionist answering call over headphone

Give every caller a professional response.

We make sure every call reaches the right person at the right time. Choose where we route your inbound calls.

Call forwarding ensures every caller receives:

  • Fast, timely responses

  • Powerful professional service

  • Empathetic engagement

Receptionist with headphones

The different types of call forwarding.

With a variety of call forwarding types, you can choose the system that works for you, or even use a combination for different situations.


  • Automated call forwarding

    Automated call forwarding enables you to forward your calls to us based on a set schedule. You decide when your calls go to your in-house staff and when they come to us.

  • ‘Find me’ call forwarding

    Take control of over the call transfer process. With ‘Find-me’ call forwarding, we follow a forward-chain based on your designated call-list. If nobody is able to take the call, we automatically route the call to our virtual receptionists.

  • Manual call forwarding

    Choose to forward calls to us when you're in a meeting, on holiday, or just when you need a few hours to focus on an important project. Manual call forwarding simplifies the process, allowing you to manage your calls in a click.

Receptionist with headphones

FAQs.

  • How do I forward my calls to AnswerConnect?Arrow icon

    You can start forwarding your calls to AnswerConnect with a few simple dial codes. Check out our full guide to learn about the different forwarding types and their respective codes.

  • Does my business need a call forwarding service?Arrow icon

    A call forwarding service is essential for any business looking to streamline its call intake process. The main advantage of setting up call forwarding is that your business enjoys round-the-clock coverage via a professional extension of your office. Callers to your business never realise that they are speaking with someone outside the office.

  • How do you get to know my business?Arrow icon

    We work with your current team and design call flows to respond to your business needs. If you already have a receptionist team, you can choose an out of hours call answering service, or opt for us to handle your overflow calls.

  • What will my callers experience? Arrow icon

    That depends on the call forwarding types you choose. See the different call-types above to learn more about how they will affect your call flow and the caller experience. Regardless of which call forwarding processes you institute, your callers will receive a timely, professional response.

  • How much does a call forwarding service cost? Arrow icon

    All our plans are based on minutes. Call forwarding is just one of many available services within these plans. To find the best plan for you, click here.

  • Am I locked into a contract? Arrow icon

    No. Your contract runs on a monthly rolling basis. You can opt-out at any time with no cancellation fees.

  • Are your receptionists based in the UK? Arrow icon

    Yes. All our virtual receptionists are based around the UK, so you can give callers an on-brand experience in every interaction.

Can't find the answer to your question? Call us now: 0800 802 1069

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