Inbound Call Centre

24 hour live answering and support by a
team of customer service experts.

Plans & Pricing

Call centre customer service

If you're considering an outsourced call centre solution, we've got your back. Our friendly, professional customer experience associates give you an instant customer service team. You get call centre customer service 24 hours a day, or whenever you need the coverage.

We answer your inbound calls in your business name and follow a call flow we help you design. Whether you need a call centre solution for taking messages, setting appointments, taking orders, or qualifying leads, we have the answer.

Benefits of call centre services


Our virtual call centre as a service model is more efficient than trying to cover all your inbound calls in-house. You pay for a monthly minute plan, just like with a mobile phone contract. The clock starts when we answer your call and stops once we've sent the message through to you.

If you get multiple calls at once, our receptionists are there to take them. You don't pay full time salaries, benefits, or space rent. Our clients find that our inbound call centre services pay for themselves in increased business.


We offer a variety of plans and extra features such as interactive voice response (IVR), web chat, and additional freephone and local numbers.

If you're in a cyclical business, or you run marketing that temporarily boosts your call volume, you can adjust your plan accordingly. We aim to give you the quality call centre solutions you need, and nothing you don't.


Every AnswerConnect account comes with Client Web Access, your online portal for managing your inbound call centre services. On one convenient dashboard, you'll see how many plan minutes you've used for the month. You'll be able to see how many calls you've received and how long they lasted. Easy access to your data means you can plan ahead and respond to usage trends to make your AnswerConnect account work for your business.

Call centre solutions

Get the advanced call centre support services you need to grow your business. We offer a variety of inbound call centre services to fit your needs.

When your customers and prospects call you, don't let the call go to voicemail. Our affordable virtual call centre helps you be there to make the most of every opportunity.

  • Inbound services

    Live telephone answering services and support by email or chat, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, ecommerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.

  • Inbound sales

    Every call, email, or chat is an opportunity. Let us help you maximise your direct response efforts with cross-selling, upselling, and order management.

  • Dedicated agents

    Take your customer service to the next level with a team of customer experience associates to support your organisation. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers.

  • Lead generation

    Inbound communication means leads for your business. We offer lead qualification and management to help you make the most of your inbound opportunities.

  • International call center solutions

    Expand your business into the global market with international numbers, US and bilingual answering 24/7/365.

  • Customer relationship management (CRM) integration

    Integrate with just about any CRM to push your inbound call data to your system. Say goodbye to tedious transcription, and hello to more leads and more sales.