Call handling

Give callers round-the-clock support from
a team of customer service experts.

Plans & Pricing
Professional call handling service

How can a professional call handling
service grow your business?

  • Out-of-hours call handling

    Give customers the power to reach your
    business, anytime, with a 24/7 team of virtual receptionists.

  • Message management

    Decide when we take messages, how we
    manage callers’ details and how you receive messages.

  • Call forwarding and routing

    Decide where we route your inbound calls,
    emails, and chats to pursue the best

  • Lead capture and qualification

    Focus on converting the best leads for your
    business while your receptionists capture
    and qualify every lead.

  • 24-hour appointment booking

    Help callers book more appointments with
    your own online booking platform or
    integrate your own online calendar.

  • UK business telephone number

    Get a secure business phone line. Keep your
    work and personal life separate with a
    dedicated business phone number.

Aesthetic circles

Give callers real
connection every time.


of consumers prefer to speak to a real person
over AI or a bot.1

See pricing
Source: 1 OnePoll.
Female receptionist

Why it works.

  • Always available

    Always available

    Be there for your prospective customers. Anywhere, anytime.

  • Lead capture

    Capture every lead

    Never miss an opportunity
    when clients call.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognise your returning callers
    for a personalised experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting? We've got you covered.

App features.

  • Mobile App

    See every new engagement.

    See every new message, track usage and follow up on the latest opportunities Anywhere.

  • Desktop Portal

    Manage your account.

    Manage your account, customise your scripts and update your plans, anytime.

  • Business Phone Number

    Separate your personal and business calls.

    Separate your personal and business calls with a personalized business line.

  • Live chat answering

    Convert passive visitors to active customers.

    Convert passive visitors to active customers and capture leads directly through your website with an easy to integrate live chat widget.

Answerconnect mobile app notificationsAnswerconnect portal desktop dashboardBusiness line id phone mockupChatsupport user interface
Aesthetic arc

Learn more about our professional call
handling services.

Dig deeper into how an call handling service can help your business grow.

By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.

Choose your plan.

All plans include 24/7 live answering from
real people.

  • Entry

    150 minutes

    £195 per month

    + £49.99 setup fee

    • Real people, 24/7
    • Basic scripting
    • Desktop & mobile app
  • Best value badge

    250 minutes

    £225 per month

    No setup fee

    • Real people, 24/7
    • Customisable scripting
    • Desktop & mobile app
    • CRM integration
    • Live chat support
  • Standard

    350 minutes

    £375 per month

    + £49.99 setup fee

    • Real people, 24/7
    • Customisable scripting
    • Desktop & mobile app
    • CRM integration
    • Live chat support
|View larger plans
Download pricing PDF download icon

There is no charge for the first 30 interactions under 30 seconds per billing cycle.
All interactions are rounded up to the nearest minute and billed in 1 minute increments.


  • What is telephone call handling?Arrow icon

    Telephone call-handling is a service that manages your inbound and outbound calls. For businesses, call-handling can cover everything from handling inbound calls to message taking to lead qualification.

  • Why should I use a call handling service?Arrow icon

    A call handling service can free up more time for your business and increase customer satisfaction. With every inbound call covered 24/7, you can offer customers a consistent, round-the-clock service while refocusing your own resources on what happens after the call.

  • How do I receive my messages?Arrow icon

    Access all your messages through the free AnswerConnect app, SMS, or email. You can also integrate your business answering service with your current systems. You'll get instant notifications of your interactions and can view chat transcripts or listen back to calls yourself.

  • Do you offer 24-hour call answering? Arrow icon

    Yes, we do. We offer various call handling services, including 24/7 inbound call answering, out-of-hours call handling, overflow call handling and lead qualification. Check out our full range of services here.

  • How much does call handling cost? Arrow icon

    Our call handling service is based on usage and services. Find the best plan for your unique business requirements here.

Can't find the answer to your question? Call us now: 0800 802 1069 or email us at

Mindset book cover


Carol Dweck

Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

AnswerConnect customers have helped us plant

0 000 000 trees!Grow with us >