Cookie Policy


A 'cookie' is a small text file that is downloaded onto your Access Device when you visit a website and that enables the website to obtain certain information from your browser, such as your preferences. Cookies allow us to maximise your experience using the Website by increasing its functionality and allowing the Website to remember information and selections as you move from page to page and from visit to visit, depending on the cookie. A cookie does not harm Your Access Device nor does it contain any viruses or other malware.

The Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse the Site and also allows us to improve the Site. By continuing to browse the Site, you are agreeing to our use of cookies.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of the Site or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to the Site, the pages you have visited and the links you have followed. We will use this information to make the Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
CategoryDomainNameDurationPurpose
1st party www.answerconnect.co.uk__utma2 yearsGoogle Analytics which help us measure how users interact with our website content.
1st party www.answerconnect.co.uk__utmb1 dayGoogle Analytics which help us measure how users interact with our website content.
1st party www.answerconnect.co.uk__utmc7 monthsGoogle Analytics which help us measure how users interact with our website content.
1st party www.answerconnect.co.uk__utmt1 dayGoogle Analytics which help us measure how users interact with our website content.
1st party www.answerconnect.co.uk__utmz6 monthsGoogle Analytics which help us measure how users interact with our website content.
1st party www.answerconnect.co.uk_dc_gtm_UA-65573401-11 dayGoogle Analytics which help us measure how users interact with our website content.
1st party www.answerconnect.co.uk_ga1 dayGoogle Analytics which help us measure how users interact with our website content.
1st party signup.answerconnect.co.uk_gid24 monthsGoogle Analytics which help us measure how users interact with our website content.
1st party www.answerconnect.co.uk_hjIncludedInSample2 daysGoogle Analytics which help us measure how users interact with our website content.
1st party www.answerconnect.co.ukaccountNumber2 daysRecognise you when you return to the site to increase the speed of your browsing
1st party www.answerconnect.co.ukclientCompany12 monthsRecognise you when you return to the site to increase the speed of your browsing
1st party www.answerconnect.co.ukclientNamesessionRecognise you when you return to the site to increase the speed of your browsing
1st party www.answerconnect.co.ukclientPhonesessionRecognise you when you return to the site to increase the speed of your browsing
1st party www.answerconnect.co.ukdemoNumber12 monthsRecognise you when you return to the site to increase the speed of your browsing
1st party www.answerconnect.co.ukgoogleTagDatasessionGoogle Analytics which help us measure how users interact with our website content.
1st party www.answerconnect.co.uksignupLink12 monthsRecognise you when you return to the site to increase the speed of your browsing
1st party www.answerconnect.co.ukaccountNumber12 monthsRecognise you when you return to the site to increase the speed of your browsing
1st party www.answerconnect.co.ukisregisteredsessionRecognise you when you return to the site to increase the speed of your browsing
1st party www.answerconnect.co.ukJSESSIONIDsessionRecognise you when you return to the site to increase the speed of your browsing
1st party www.answerconnect.co.ukuniquePinsessionRecognise you when you return to the site to increase the speed of your browsing
1st party signup.answerconnect.co.ukplansessionRecognise you when you return to the site to increase the speed of your browsing
1st party signup.answerconnect.co.ukprice_psessionRecognise you when you return to the site to increase the speed of your browsing
3rd party hotjar.com__hstc15 monthsHotjar which help us measure how users interact with our website content.
3rd party gstatic.com_ga24 monthsUsed by Google to store user preferences for better browsing experience.
3rd party hotjar.com_ga15 monthsHotjar which help us measure how users interact with our website content.
3rd party ipinfo.io_ga20 monthsIpinfo which helps us deliver personalized content based on your geographical location.
3rd party gstatic.com_gid2 daysUsed by Google to store user preferences for better browsing experience.
3rd party google.com1P_JAR2 daysUsed by Google to store user preferences for better browsing experience.
3rd party google.comAPISID24 monthsUsed by Google to store user preferences for better browsing experience.
3rd party google.comCONSENT240 monthsUsed by Google to store user preferences for better browsing experience.
3rd party facebook.comfr3 monthsFacebook which helps us understand how users interact with our website
3rd party google.comHSID3 monthsUsed by Google to store user preferences for better browsing experience.
3rd party hotjar.comhubspotutk110 monthsHotjar which help us measure how users interact with our website content.
3rd party doubleclick.netIDE12 monthsUsed by Google to store user preferences for better browsing experience.
3rd party hotjar.commp_hj_mixpanel3 monthsHotjar which help us measure how users interact with our website content.
3rd party google.comNID6 monthsUsed by Google to store user preferences for better browsing experience.
3rd party hotjar.comoptimizelyBuckets110 monthsHotjar which help us measure how users interact with our website content.
3rd party hotjar.comoptimizelyEndUserId110 monthsHotjar which help us measure how users interact with our website content.
3rd party google.comSAPISID24 monthsUsed by Google to store user preferences for better browsing experience.
3rd party google.comSID24 monthsUsed by Google to store user preferences for better browsing experience.
3rd party google.comSIDCC24 monthsUsed by Google to store user preferences for better browsing experience.
3rd party google.comSSID24 monthsUsed by Google to store user preferences for better browsing experience.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Site.

Manage Your Cookies

If you'd like to find out how to stop websites using cookies to remember what sites you visit, choose your browser from the list. This will take you to the browser's respective page where you can manage your cookies and site data:

Contact

For questions or concerns, please contact us at clientservices@answerconnect.co.uk or 0800 802 1039