Voicemail or Written Messages…?

Posted by: Gerry McColl on March 14, 2016 | Categories:


Do Voicemail or Written Messages Work Better for You?

So you have a great new receptionist (or virtual receptionist service!), and now it’s decision time. Do you want your receptionist to take messages, transfer calls to voicemail, or offer callers both options when you’re not available?

Choosing the most efficient way to ensure your messages get to you in a timely, convenient manner is a constant dilemma. Consider the following.


Is it easier for you to listen to voicemail messages or read them on-the-go? It depends on whether you keep your laptop or smartphone handy, and whether listening to a message is a reasonable option.

If you’re a lawyer or solicitor and you are in court, for example, you may not have the chance to listen to voicemail. However,  you can probably access your email and discretely check for new messages. Conversely, if you’re driving, reading an email is definitely not an option, so listening to your voicemail is best.


Voicemail allows people to talk candidly. If you value that openness, voicemail might be best. On the other hand, if you need to gather a key piece of information from your callers (an email address, for instance), a receptionist can gather and confirm that info each time. People may forget to leave it on voicemail, even if your outgoing message contains a reminder.  


Generally, an email will be there as long as you want. Most systems can hold a lot of old voicemail before getting bogged down. Having said that, with some smartphones, this involves remembering to “re-save” them, as they will only be saved for 7 days. Sorting and searching is also much easier with email, so it’s a great way to go if you need to hang on to many messages.

Whether your preference is voicemail or written messages, at AnswerConnect we can offer you a wide range of message-taking options that will perfectly match your needs.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.  


Redrafted by Gerry McColl

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