Voicemail or Written Messages…?

0 comments | Posted by: Gerry McColl on March 14, 2016 | Categories:


Do Voicemail or Written Messages Work Better for You?

So you have a great new receptionist (or virtual receptionist service!), and now it’s decision time. Do you want your receptionist to take messages, transfer calls to voicemail, or offer callers both options when you’re not available?

Choosing the most efficient way to ensure your messages get to you in a timely, convenient manner is a constant dilemma. Consider the following.


Is it easier for you to listen to voicemail messages or read them on-the-go? It depends on whether you keep your laptop or smartphone handy, and whether listening to a message is a reasonable option.

If you’re a lawyer or solicitor and you are in court, for example, you may not have the chance to listen to voicemail. However,  you can probably access your email and discretely check for new messages. Conversely, if you’re driving, reading an email is definitely not an option, so listening to your voicemail is best.


Voicemail allows people to talk candidly. If you value that openness, voicemail might be best. On the other hand, if you need to gather a key piece of information from your callers (an email address, for instance), a receptionist can gather and confirm that info each time. People may forget to leave it on voicemail, even if your outgoing message contains a reminder.  


Generally, an email will be there as long as you want. Most systems can hold a lot of old voicemail before getting bogged down. Having said that, with some smartphones, this involves remembering to “re-save” them, as they will only be saved for 7 days. Sorting and searching is also much easier with email, so it’s a great way to go if you need to hang on to many messages.

Whether your preference is voicemail or written messages, at AnswerConnect we can offer you a wide range of message-taking options that will perfectly match your needs.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.  


Redrafted by Gerry McColl

Domestic Services

0 comments | Posted by: Gerry McColl on March 8, 2016 | Categories:

Domestic Services

The Domestic Services Industry

The domestic services industry is worth between £3 and £9 billion a year. It is a very competitive market as you are competing against franchise companies and self-starting businesses.

In today’s world we are encouraged to work for ourselves and be a “self-starter.” Many people are doing just that. They are using their initiative to make their skills and abilities work for them, rather than for someone else..

In the most recent boom period up to 2008, many people had a lot of disposable income to spend on domestic services. As the recession started to bite, however, the domestic services market became a much tougher place in which to survive, let alone thrive.


When you’ve just finished a hard days work are you ready for customers or potential new customers calling you at home at 9, 10 or even 11.00pm ?

How do you perform that delicate balancing act of growing your customer base while keeping regular contact with your existing customers, responding to their needs promptly and preventing them from defecting to your domestic services competition?

How do you make your service stand out from the crowd?….If only you could hire a PA to help share the load. But that is expensive!

Answer- Connect with us!

At AnswerConnect, we provide business support services for all kinds of industries and support for start-ups too!

We can be your virtual office assistant meaning you will never miss a call. We do all this at a fraction of the cost of hiring your own staff.

What we do

  • Answer your calls 24/7/365
  • Employ a highly professional and friendly staff
  • Make diary bookings for you
  • Take messages

We can also assist with dealing with your domestic services suppliers to ensure you always have the materials you need to carry out the services you provide.

Make your domestic services businesss sparkle with AnswerConnect and wipe the floor with your competitors!

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.

Redrafted by Gerry McColl 

Never Miss Another Call

0 comments | Posted by: Gerry McColl on February 17, 2016 | Categories:

Live Answering Service

We’re here to help

Did you know that, according to some consumer report surveys, two-thirds of callers will hang up frustrated if they cannot actually talk to someone?

That’s 66%!!

That is a lot of potential missed opportunities for customers when they need you most and an awful lot of potential missed sales.

At AnswerConnect, our clients trust us to create a positive first impression with every single caller, and we guarantee that 100% of their calls will be answered promptly by our efficient and friendly Customer Experience Associates. You will never miss another call

We appreciate that your office receptionist/PA is not a robot, and have to step away from their desk from time to time. Then there are sick days , holidays , lunch breaks, etc. So sometimes, your callers are left listening to that irritating “There is no-one available to take your call” message.

AnswerConnect doesn’t take days off or coffee breaks. We are never sick or on holiday, so your phones are NEVER left unattended. Day or night , weekday or weekend, every single call will be greeted with a live human being.

Think of it from a customer’s perspective.

When they are looking for a service or product, they will normally have just a few spare minutes in their day to make that phone call. If they can’t speak to anyone , it is very likely they will look elsewhere for that service or product.

Think of the positive impact on your business and customer satisfaction levels if you never miss another call.

When I answer calls, I am constantly told by people that they are so glad they got through to a real person as they have tried such-and-such company and couldn’t get through. We get feedback from our clients thanking us for the part we have played in increasing their sales!

So, what are you waiting for ?. Make sure you never miss another call.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Gerry McColl

AnswerConnect: Your Round-the-Clock Solution

0 comments | Posted by: Gerry McColl on February 9, 2016 | Categories:

Help Desk

After-Hours Answering Service & Appointment Setting.

Here at AnswerConnect we understand that the world never sleeps. Business is done in many different time zones. Unfortunately, technical faults don’t just happen in normal business hours, customer need support to be there 24 hours a day, 7 days a week.

AnswerConnect’s live answering service is there to take and pass on business messages. We reassure customers that their issue is being listened to by a real person and the confidence that it will be dealt with promptly and properly.

AnswerConnect provides the ideal answering service solution for a wide range of businesses:

  • IT solutions.
  • Emergency Information services.
  • Health and Dental practices.
  • Solicitors and Legal services.
  • Manufacturing and Industry.
  • Small Business start-ups.
  • Retail.
  • Insurance and Financial services.

These are just a some examples of what our answering service can do. You no longer have to miss calls! With our seamless, integrated technology, we not only do the basics well, we do the complicated stuff well too!

Our state-of-the-art answering service can also set appointments for your business using our own appointment setting system, Setmore.

From Construction and Roofing companies, to Medical and Therapeutic services, we can book estimate appointments, consultations and more. So whether you are a large company looking to free up admin staff to carry out other duties, or a small start-up business needing help to manage your diary, we can help.

We give you:

  • 24/7 Live answering service
  • An online appointment book accessible to you and your customers 24 hours a day
  • Emergency call-handling and urgent transfers
  • A dedicated team of advisers to take and pass on emergency calls to you after hours

Lower costs and raise productivity by contracting out to an answering service.

Instead of paying a full-time receptionist 24/7, our shared answering service model offers a pay-for-service solution that fits the needs of all business types. Our shared staffing arrangement equals lower costs for your operation because you’re only paying for time spent working on your behalf.

Your reception team is then able to devote 100% of their time to the people in front of them and the business of running a busy office.

Let us change how you do business for the better today.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Gerry McColl

AnswerConnect: Ready for the Front Lines

0 comments | Posted by: Gerry McColl on February 5, 2016 | Categories:


Order Taking


Having someone to speak to on the front line is probably the most important part of a professional business.

It can be the first point of contact for new and existing clients. A voice that represents the company and can make or break the callers opinion of that company.

There are numerous reasons why someone would call a business, and they can be in just as many different states of mind. Having an answering service who can deal and help with all the calls is something that every company should have.

There are many occasions when the callers cannot reach the exact person they wish to speak to or get the information they want. Having an answering service that can use their experience and knowledge to help and assist clients in the best possible manner is what our service can provide.

There are also times when call volume can result in the loss of a potentially valuable contract or bring business grinding to a halt. This costs more money, resources and manpower and can hinder a project or upcoming event.

An answering service is required to maintain the smooth flow of a business.

It keeps both the customer and client up-to-date with all and every situation that may arise. It is vital to the running of a professional service to maximise its full potential.

At AnswerConnect we can offer you many different options for your answering service. We offer E-mail and Web-chat support too. We will tailor your answering service to match your needs so that you will never miss another call, email or web-chat connection.

AnswerConnect is here to help, resolve, instruct, direct every caller in the best possible way.

We are the eyes, ears and voice of every company. 

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Mark McCallum

Construction Trade

0 comments | Posted by: Gerry McColl on February 2, 2016 | Categories:


From architects to project managers to suppliers, contractors and clients, there are many facets of the construction industry for which an answering service would be essential.

Everyone knows how important it is to be kept up-to-date with information and progress in the construction trade. Just one missed rung on the ladder can set a construction project back by weeks or even months. The cost can run into thousands simply because one message was not delivered to a key person.

How could AnswerConnect help run your construction business smoothly?

We can relay vital information from the architect to the project manager, client and  contractors.

  • Up-to-date information from contractors on work progress, supplies needed, delivery times of materials and constant contact with the client.
  • Keep every type of contractor aware of who is doing what, when, why and where.

At AnswerConnect we can:

  • Take messages.
  • Answer business calls.
  • Book diary dates and schedules.
  • Set up appointments.
  • Screen calls & switchboard services.
  • Manage your appointment book.

This would be a benefit for everyone, from Apprentice to Architect, from Site Worker to Surveyor.  It would also help outside sources including council, planning permission and utility companies.

Having a virtual receptionist as a central point of contact to take inquiries and messages keeps every person up-to-date with the latest information.

Whatever field of construction you are in, you know the pitfalls of day-to-day emergencies: illness, holiday traffic delays and many more.

Our Attendance Line Service will notify the right people if anyone is unable to attend work or can’t make it in on time.

Additionally, having our log in/log off registration will keep an accurate record of all people on your construction site.

It is vital that everyone is kept informed. One missed piece of information will cost time and money. It is not a matter of if you can afford to have this service, it is a matter of if you can afford not to!

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Mark McCallum

Business Relationships

0 comments | Posted by: Gerry McColl on February 1, 2016 | Categories:


I was talking to someone about their recent restaurant visit, where the food and the service was amazing. They just couldn’t get over one thing, the host.

However great the food and ambience was once they sat down, it was that first impression that had the most lasting impact. Apparently, the host seemed distracted and not really interested in being…well…a host.

Do you ever get that feeling that when you’re trying to engage with staff, that you’re interrupting them ?

That first interaction with your business speaks volumes.

It’s no different than the first impression you get when meeting someone for the first time. It takes less than one second of interaction to make a judgement, and no matter how long those business relationships last, it doesn’t seem to change those first thoughts.


How is your business making that first impression ? Where are your first contact points with your customers ? Who starts to build those business relationships ?

Ask yourself this: Are your customers getting the impression you want, or more importantly, the impression they want ?

For example:

Help Desk – Who is responding to your customers issues and queries?

Reception – Who is greeting your customers or clients when they call ?

Appointment Setting – Who is taking the calls for setting up appointments ?

what if it is people who have other responsibilities in your business and they are not dedicated to this particular role ?. Will your customers or clients feel that they are “interrupting” your staff from carrying out their primary roles ?. How will this affect your business relationships ?

Answer- Connect with us!

We will help you create the best first impression . With dedicated and highly trained staff, we can be the answer to all your first point of contact needs as we will be fully focussed on delivering the best possible experience and create a long lasting positive impression of your business.

We help build business relationships.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Gerry McColl

Recruitment Agencies

0 comments | Posted by: Gerry McColl on January 29, 2016 | Categories:




Recruitment agencies in the UK are facing a period of high demand right now, as statistics from the third quarter of 2015 revealed that job vacancies have grown by 20% compared with 2014’s figures and is set to grow even more in the coming year. The increased number of vacancies is putting recruitment agencies under increasing pressure to perform.

As business becomes more 24/7 you need to make sure you never miss a call from current or potential clients. Day or night , or in different time zones all over the global business world, people will want to speak to you.

How do you keep on top of an increasing workload without hiring more staff or overworking your existing employees ?

Answer – Connect with us!

At AnswerConnect we offer business support solutions tailored precisely to your recruitment needs, including:

  • Telephone answering service, so no more missed calls
  • Admin support around the clock, 24-7-365
  • Calls answered by real people , not diverted to voice-mail
  • Appointment setting
  • Diary bookings for important meetings with clients
  • Call transferring

…and much more besides.

We will endeavour to learn as much about your business as we can before we start taking your calls. When you setup your account with AnswerConnect, we will find out how you answer the phone, what your callers expect from you, and what your team are able to do when they have a caller on the line.

We can give you flexible and tailored solutions for your recruitment agency , no matter what field you specialise in, Office staff, Nursing staff, Building site staff, you name it , we can handle it.

So, what are you waiting for ?

Whether you are a large national recruitment firm or a small business start up , we can help increase your presence in the busy marketplace with our team of highly trained associates.

Call AnswerConnect today at 0800 802 1069 or register your interest here to ensure your clients are greeted by capable, friendly professionals 24/7/365.


Written by Gerry McColl.

Legal PA Services

0 comments | Posted by: Gerry McColl on January 28, 2016 | Categories:



At AnswerConnect we recognise that the legal profession has become a 24/7 industry and  potential clients no longer have to work around solicitors schedules.

We can help keep you ahead of your competitors by being there for your clients and potential new legal clients when you can’t be, whatever your specialist field is

Personal Injury

Since the Jackson reforms were introduced in 2013, personal injury lawyers can’t rely on referral fees in the way they used to making it vitally important to be able to connect with potential clients at any time of day or night. AnswerConnect will help you do that!

Criminal Lawyers

If you have a client or potential client in Police custody outside the usual working hours, they will look elsewhere for legal help if they can’t contact you, meaning it is essential you can be contacted day or night. AnswerConnect will help you do that!

High Street and Property Lawyers

The 24-hour nature of today’s society means there has been huge increase in the number of calls being made outside of traditional business hours. To avoid letting  potential new clients get snapped up by your competitors, you need to be there to respond to their calls, no matter what time of day or night it is.

AnswerConnect will help you do that too!

We will aim to learn as much about your legal services practice before we start taking your calls. We work alongside you to build the scripting you would like our highly professional Customer Experience Associates to follow.

We will also :

  • Transfer calls appropriately
  • Take messages from clients and potential clients
  • Take “out of hours” calls
  • Relay  messages
  • Set appointments

We  will be there to help your business grow and thrive in an increasingly competitive legal marketplace. 

Free Up Time For Your Team to Generate Income and Grow Your Business

AnswerConnect filters and forwards calls, so that you can screen calls during busy periods or times when you need to focus on working without distractions.

Call AnswerConnect at 0800 802 1609 or register here  today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Gerry McColl

Trades Services

0 comments | Posted by: Gerry McColl on January 27, 2016 | Categories:


Plumbers,  Electricians, Gas Engineers, Joiners !

Arguably the busiest trades you can be a part of, always in demand 24 hours a day, every day of the year. If you are a small to medium business, a new start up or self employed tradesman, how do you grow in a structured manner when you have to answer business and customer calls, respond to emergency out of hours calls, not to mention deal with your suppliers, keep your equipment up to date and yet still manage to deliver the important services that so many people need and rely on every day.

Answer – Connect with us.

At AnswerConnect we can offer you first class trades business support services. If you are just getting started with your business, we also offer great support for start-ups. We can give you full admin support  to ensure you have no more missed calls or lost business, and all at a very competitive cost.

AnswerConnect IS your Virtual Assistant!

Here are some examples of the services we can provide:

  • Message taking
  • Appointment setting
  • Lead Capture
  • Marketing support
  • Answer business calls from trades suppliers
  • Diary Management
  • Out of hours calls

 Tailored to suit your needs

At AnswerConnect, we work closely with you to build the exact scripting you would like, and have your calls answered by our fully trained, friendly customer experience associates to follow.

You decide when you want us to take your calls and we are available for you 24 hours a day 365 days a year. You can switch your calls to our service at short notice should something unexpected occur, or you are attending an emergency call-out.

We give your trade company an extremely organised and professional image at the first point of contact for both your existing trades customers and potential new customers.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Gerry McColl