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What do consumers want from their customer service in 2022?
While tech-enthusiasts herald a new age of automation, consumers just want one thing: to speak to a real person.
5 min read
Dig into the freshest insights on business, technology and customer service.
While tech-enthusiasts herald a new age of automation, consumers just want one thing: to speak to a real person.
Providing effective sales & support has always been challenging, but covid-19 presented a particular challenge to smaller businesses. So how have SMEs responded?
As the popularity of remote work increases you may find that a lack of flexible working options becomes a constraint on your recruitment and retention. This can lead to talent...