Making Business More Proactive

Posted by: Gerry McColl on February 26, 2016 | Categories:

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The ability to be ‘proactive’ is now a basic requirement looked for by most recruitment agencies. It’s reported that 87% of companies look for this in prospective and existing employees.

Whilst being proactive is important, knowing the right moment to take action is even more valuable.

Personal initiative is a key trait for entrepreneurs, the self-employed and those involved with management. Although this trait is harder to incorporate into the working environment, encouraging this way of thinking will effectively lead to greater results in the workplace.

The most valuable employees are the ones who “make  things happen.” They take control of a situation, instead of waiting for answers to appear. They ARE proactive!

Being proactive is a way of thinking and acting.

It is well known that happy and proactive employees deliver better service, which inevitably leads to better customer loyalty levels. Through increased loyalty, the word-of-mouth marketing generated will help bring in new customers, enhance the reputation of the business and secure future income.

The purpose of measuring productivity within an organisation is to evaluate the efficiency with which inputs are turned into outputs of goods or services.

People who are proactive and show initiative are constantly moving forward, driven by making things happen and actively contributing to the growth of business. Maximising productivity is the key to business success, and technology is the key to achieving this faster and smarter way of working.

Invest in dedicated technologies

These days, we use technology for both work and for play. Many technologies aim to help employees work together in a more effective way. Investing in the right technologies will result in greater productivity, fewer mistakes, greater profits, happy employees and loyal customers.

It’s a win, win, win-win-win situation!

The most common types of technology investments include:

Securing a business network foundation, increasing productivity by the automation of processes, developing new training programmes for employees, and making improvements on existing technologies. The benefits that employees will get when investing in such business technologies include:

  • Being able to make decisions faster and resolve issues more quickly.
  • Working whenever and wherever through the use of real-time applications.
  • Employees being able to amass the right information at any given time (great for out-of-office meetings).
  • Collaborating on projects with other employees without the need for face-to-face interaction.
  • Scheduling meetings and appointments online.


Encourage enthusiasm in employees

Technology enhances productivity. However, technology requires input from employees in order to be a success. These employees must gain a proactive skill-set and be able to make conscious decisions to contribute to the long-term goals of the business. Unfortunately you cannot train workplace morale. You can inspire colleagues to push themselves to exceed their potential.

  • Mental readiness – Proactive people are very rarely caught by surprise, as they tend to anticipate when problems are arising. In order to predict future outcomes, employees must understand how the business works by recognising regular routines and daily practices.
  • A mechanism for preventing issues – When challenges approach, employees should take control and confront such obstacles head-on before the problem becomes a disaster.
  • Be a participant – To be a participant, employees should take an initiative and work to be a part of the business success. To do so, they must exert their opinions and make active contributions.
  • A desire for the future – To make the best decisions for the business, employees must understand the long-term goals of the business. What employees do today should be aimed towards ensuring the success of tomorrow.
  • Carry out tasks – Procrastination may be the mother of invention, but is not an option in the workplace. Employees should be decisive, take ownership of their performance and be willing to pull their weight.


Be passionate about customer satisfaction

You may have the greatest customer service team in place or the best technology available on the market, but if customer needs are not being met, the reputation of your business will suffer dramatically. Customers expect certain things when they walk into a business, your business must be able to identify those needs to exceed customer satisfaction levels.

Customer service has never been so important, yet many firms seem to have lost sight of their customers’ needs. The quality of your service is largely determined by the perception of your customers. Knowing and managing these expectations is an essential part of your business.

The efficiency of procedures is a huge challenge for many businesses. More often than not, the drive for efficiency threatens customer service levels. These businesses try to keep expenses as low as possible by standardising much of their service delivery as possible, which ultimately results in the loss of custom. Your business must aim to deliver a first class customer service through all mediums.

For example: if you’re not actively available to answer customer telephone enquiries, outsource your calls to AnswerConnects telephone answering service.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Gerry McColl

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