We email clients when they reach 80% usage, and again at 100%.

Once you have used your plan minutes for the month, your overage is charged at £1.45 per minute. If the overage exceeds £100, your card will be charged for the overage amount.

If you think you are seeing a higher call volume than usual, don’t hesitate to call us at 0800 802 1039 or email us at clientservices@answerconnect.co.uk.

Keep in mind that at any point during the month, we can retroactively change your rate plan for the current month. So as long as you contact us before the end of the month, we can make sure you’re on the right plan. 

You can also change your plan yourself in your AnswerConnect App. See the related article below for instructions.