AnswerConnect: Your Round-the-Clock Solution

0 comments | Posted by: Gerry McColl on February 9, 2016 | Categories:

Help Desk

After-Hours Answering Service & Appointment Setting.

Here at AnswerConnect we understand that the world never sleeps. Business is done in many different time zones. Unfortunately, technical faults don’t just happen in normal business hours, customer need support to be there 24 hours a day, 7 days a week.

AnswerConnect’s live answering service is there to take and pass on business messages. We reassure customers that their issue is being listened to by a real person and the confidence that it will be dealt with promptly and properly.

AnswerConnect provides the ideal answering service solution for a wide range of businesses:

  • IT solutions.
  • Emergency Information services.
  • Health and Dental practices.
  • Solicitors and Legal services.
  • Manufacturing and Industry.
  • Small Business start-ups.
  • Retail.
  • Insurance and Financial services.

These are just a some examples of what our answering service can do. You no longer have to miss calls! With our seamless, integrated technology, we not only do the basics well, we do the complicated stuff well too!

Our state-of-the-art answering service can also set appointments for your business using our own appointment setting system, Setmore.

From Construction and Roofing companies, to Medical and Therapeutic services, we can book estimate appointments, consultations and more. So whether you are a large company looking to free up admin staff to carry out other duties, or a small start-up business needing help to manage your diary, we can help.

We give you:

  • 24/7 Live answering service
  • An online appointment book accessible to you and your customers 24 hours a day
  • Emergency call-handling and urgent transfers
  • A dedicated team of advisers to take and pass on emergency calls to you after hours

Lower costs and raise productivity by contracting out to an answering service.

Instead of paying a full-time receptionist 24/7, our shared answering service model offers a pay-for-service solution that fits the needs of all business types. Our shared staffing arrangement equals lower costs for your operation because you’re only paying for time spent working on your behalf.

Your reception team is then able to devote 100% of their time to the people in front of them and the business of running a busy office.

Let us change how you do business for the better today.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Gerry McColl

AnswerConnect: Ready for the Front Lines

0 comments | Posted by: Gerry McColl on February 5, 2016 | Categories:


Order Taking


Having someone to speak to on the front line is probably the most important part of a professional business.

It can be the first point of contact for new and existing clients. A voice that represents the company and can make or break the callers opinion of that company.

There are numerous reasons why someone would call a business, and they can be in just as many different states of mind. Having an answering service who can deal and help with all the calls is something that every company should have.

There are many occasions when the callers cannot reach the exact person they wish to speak to or get the information they want. Having an answering service that can use their experience and knowledge to help and assist clients in the best possible manner is what our service can provide.

There are also times when call volume can result in the loss of a potentially valuable contract or bring business grinding to a halt. This costs more money, resources and manpower and can hinder a project or upcoming event.

An answering service is required to maintain the smooth flow of a business.

It keeps both the customer and client up-to-date with all and every situation that may arise. It is vital to the running of a professional service to maximise its full potential.

At AnswerConnect we can offer you many different options for your answering service. We offer E-mail and Web-chat support too. We will tailor your answering service to match your needs so that you will never miss another call, email or web-chat connection.

AnswerConnect is here to help, resolve, instruct, direct every caller in the best possible way.

We are the eyes, ears and voice of every company. 

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Mark McCallum

Triple Bottom Line Concept

0 comments | Posted by: Gerry McColl on February 3, 2016 | Categories:



The Three “P’s ” of The Triple Bottom Line

Here at AnswerConnect, we believe that businesses are responsible for more than just making money. We adhere to what’s known as the Triple Bottom Line. We consider People and Planet to be as important as Profit as we judge our success as a business.

For anyone who has never heard of  the triple bottom line concept, I will try to explain how this affects everyone.

Companies that follow the triple bottom line concept of doing business think about the impact their actions have on all the people that are associated with them.

This can include farmers supplying raw materials, on up to the chief executive of the company. Everyone’s well-being is taken into consideration.

These companies offer:

  • Health care plans.
  • Good working hours,
  • A healthy, safe place to work.
  • Opportunities for progression and education.
  • A work environment free of exploitation.

In some cases, the “social” bottom line also includes the community where the company is based.

In 1994 John Elkington coined the phrase “The Triple bottom Line”.

  • Economy           –  Profit, growth, revenue and cost.
  • Social                 –  People, employee welfare, fair trade and charitable contributions.
  • Environment    -  Planet, resource consumption, land use and waste management.

All of which make up the sustainability of a company. It is important for any company to make a profit. It is why people go into business. But it is also important to make sure that your company policy is ethical and responsible for the social and environment part of the business.

It makes sense to have a sustainable business policy. Our planet has limited resources. It is only a matter of time before it is gone. In the UK , for example, we have seen a decline in the steel and coal industries.

Thousands of people lost their livelihoods. Whole communities and local businesses were hit by the fallout, because companies were not looking at the bigger picture.

The damage is done, but because more companies are starting to use the triple bottom line concept, there is a chance to rebuild, repair and set a target for all other companies that think profit is the only bottom line.

I am proud to be a part of a company that has the triple bottom line as its core business plan. Our founders’ initial idea was to build a company around this concept. This was because they did not think the government was doing enough to improve the ethical decisions for companies to be responsible for the sustainability of their business.

Looking after our planet and the people who live on it should be the responsibility of everyone. Having everyone involved is important to make it work.

How much impact is your employer having on the planet?

How is your company making a difference for the good of your community?

There are so many ways we can help, and with just a little research we can improve the triple bottom line of each and every company. The future of your children and your children’s children depend on it.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Mark McCallum

Construction Trade

0 comments | Posted by: Gerry McColl on February 2, 2016 | Categories:


From architects to project managers to suppliers, contractors and clients, there are many facets of the construction industry for which an answering service would be essential.

Everyone knows how important it is to be kept up-to-date with information and progress in the construction trade. Just one missed rung on the ladder can set a construction project back by weeks or even months. The cost can run into thousands simply because one message was not delivered to a key person.

How could AnswerConnect help run your construction business smoothly?

We can relay vital information from the architect to the project manager, client and  contractors.

  • Up-to-date information from contractors on work progress, supplies needed, delivery times of materials and constant contact with the client.
  • Keep every type of contractor aware of who is doing what, when, why and where.

At AnswerConnect we can:

  • Take messages.
  • Answer business calls.
  • Book diary dates and schedules.
  • Set up appointments.
  • Screen calls & switchboard services.
  • Manage your appointment book.

This would be a benefit for everyone, from Apprentice to Architect, from Site Worker to Surveyor.  It would also help outside sources including council, planning permission and utility companies.

Having a virtual receptionist as a central point of contact to take inquiries and messages keeps every person up-to-date with the latest information.

Whatever field of construction you are in, you know the pitfalls of day-to-day emergencies: illness, holiday traffic delays and many more.

Our Attendance Line Service will notify the right people if anyone is unable to attend work or can’t make it in on time.

Additionally, having our log in/log off registration will keep an accurate record of all people on your construction site.

It is vital that everyone is kept informed. One missed piece of information will cost time and money. It is not a matter of if you can afford to have this service, it is a matter of if you can afford not to!

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Mark McCallum

Business Relationships

0 comments | Posted by: Gerry McColl on February 1, 2016 | Categories:


I was talking to someone about their recent restaurant visit, where the food and the service was amazing. They just couldn’t get over one thing, the host.

However great the food and ambience was once they sat down, it was that first impression that had the most lasting impact. Apparently, the host seemed distracted and not really interested in being…well…a host.

Do you ever get that feeling that when you’re trying to engage with staff, that you’re interrupting them ?

That first interaction with your business speaks volumes.

It’s no different than the first impression you get when meeting someone for the first time. It takes less than one second of interaction to make a judgement, and no matter how long those business relationships last, it doesn’t seem to change those first thoughts.


How is your business making that first impression ? Where are your first contact points with your customers ? Who starts to build those business relationships ?

Ask yourself this: Are your customers getting the impression you want, or more importantly, the impression they want ?

For example:

Help Desk – Who is responding to your customers issues and queries?

Reception – Who is greeting your customers or clients when they call ?

Appointment Setting – Who is taking the calls for setting up appointments ?

what if it is people who have other responsibilities in your business and they are not dedicated to this particular role ?. Will your customers or clients feel that they are “interrupting” your staff from carrying out their primary roles ?. How will this affect your business relationships ?

Answer- Connect with us!

We will help you create the best first impression . With dedicated and highly trained staff, we can be the answer to all your first point of contact needs as we will be fully focussed on delivering the best possible experience and create a long lasting positive impression of your business.

We help build business relationships.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Gerry McColl

Recruitment Agencies

0 comments | Posted by: Gerry McColl on January 29, 2016 | Categories:




Recruitment agencies in the UK are facing a period of high demand right now, as statistics from the third quarter of 2015 revealed that job vacancies have grown by 20% compared with 2014’s figures and is set to grow even more in the coming year. The increased number of vacancies is putting recruitment agencies under increasing pressure to perform.

As business becomes more 24/7 you need to make sure you never miss a call from current or potential clients. Day or night , or in different time zones all over the global business world, people will want to speak to you.

How do you keep on top of an increasing workload without hiring more staff or overworking your existing employees ?

Answer – Connect with us!

At AnswerConnect we offer business support solutions tailored precisely to your recruitment needs, including:

  • Telephone answering service, so no more missed calls
  • Admin support around the clock, 24-7-365
  • Calls answered by real people , not diverted to voice-mail
  • Appointment setting
  • Diary bookings for important meetings with clients
  • Call transferring

…and much more besides.

We will endeavour to learn as much about your business as we can before we start taking your calls. When you setup your account with AnswerConnect, we will find out how you answer the phone, what your callers expect from you, and what your team are able to do when they have a caller on the line.

We can give you flexible and tailored solutions for your recruitment agency , no matter what field you specialise in, Office staff, Nursing staff, Building site staff, you name it , we can handle it.

So, what are you waiting for ?

Whether you are a large national recruitment firm or a small business start up , we can help increase your presence in the busy marketplace with our team of highly trained associates.

Call AnswerConnect today at 0800 802 1069 or register your interest here to ensure your clients are greeted by capable, friendly professionals 24/7/365.


Written by Gerry McColl.

Legal PA Services

0 comments | Posted by: Gerry McColl on January 28, 2016 | Categories:



At AnswerConnect we recognise that the legal profession has become a 24/7 industry and  potential clients no longer have to work around solicitors schedules.

We can help keep you ahead of your competitors by being there for your clients and potential new legal clients when you can’t be, whatever your specialist field is

Personal Injury

Since the Jackson reforms were introduced in 2013, personal injury lawyers can’t rely on referral fees in the way they used to making it vitally important to be able to connect with potential clients at any time of day or night. AnswerConnect will help you do that!

Criminal Lawyers

If you have a client or potential client in Police custody outside the usual working hours, they will look elsewhere for legal help if they can’t contact you, meaning it is essential you can be contacted day or night. AnswerConnect will help you do that!

High Street and Property Lawyers

The 24-hour nature of today’s society means there has been huge increase in the number of calls being made outside of traditional business hours. To avoid letting  potential new clients get snapped up by your competitors, you need to be there to respond to their calls, no matter what time of day or night it is.

AnswerConnect will help you do that too!

We will aim to learn as much about your legal services practice before we start taking your calls. We work alongside you to build the scripting you would like our highly professional Customer Experience Associates to follow.

We will also :

  • Transfer calls appropriately
  • Take messages from clients and potential clients
  • Take “out of hours” calls
  • Relay  messages
  • Set appointments

We  will be there to help your business grow and thrive in an increasingly competitive legal marketplace. 

Free Up Time For Your Team to Generate Income and Grow Your Business

AnswerConnect filters and forwards calls, so that you can screen calls during busy periods or times when you need to focus on working without distractions.

Call AnswerConnect at 0800 802 1609 or register here  today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Gerry McColl

Trades Services

0 comments | Posted by: Gerry McColl on January 27, 2016 | Categories:


Plumbers,  Electricians, Gas Engineers, Joiners !

Arguably the busiest trades you can be a part of, always in demand 24 hours a day, every day of the year. If you are a small to medium business, a new start up or self employed tradesman, how do you grow in a structured manner when you have to answer business and customer calls, respond to emergency out of hours calls, not to mention deal with your suppliers, keep your equipment up to date and yet still manage to deliver the important services that so many people need and rely on every day.

Answer – Connect with us.

At AnswerConnect we can offer you first class trades business support services. If you are just getting started with your business, we also offer great support for start-ups. We can give you full admin support  to ensure you have no more missed calls or lost business, and all at a very competitive cost.

AnswerConnect IS your Virtual Assistant!

Here are some examples of the services we can provide:

  • Message taking
  • Appointment setting
  • Lead Capture
  • Marketing support
  • Answer business calls from trades suppliers
  • Diary Management
  • Out of hours calls

 Tailored to suit your needs

At AnswerConnect, we work closely with you to build the exact scripting you would like, and have your calls answered by our fully trained, friendly customer experience associates to follow.

You decide when you want us to take your calls and we are available for you 24 hours a day 365 days a year. You can switch your calls to our service at short notice should something unexpected occur, or you are attending an emergency call-out.

We give your trade company an extremely organised and professional image at the first point of contact for both your existing trades customers and potential new customers.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Gerry McColl

Hair and Beauty

0 comments | Posted by: Gerry McColl on January 26, 2016 | Categories:


Big Time Answering Service for Small Business

We started out over a decade ago as two entrepreneurs with little more than a dream and a willingness to work hard. So we understand the demands of running a small business. As we’ve grown to support clients of all sizes, we’ve never forgotten our roots. The quality of your customers’ experience shouldn’t be determined by the size of your business.

Hair and Beauty

According to the Hair and Beauty Industry Authority ( HABIA ), there are almost 40,000 Hair salons, Nail bars and Mobile Beauty Therapists in the UK. Around  42% of people in these industries are self-employed and over 90% of these businesses have between 1-10 employees. This means it’s  an ongoing battle to just survive, let alone thrive in this industry. So, if you are a small business start up in this competitive industry,  how do you project a professional, in control, around the clock image ?

Answer – Connect with us !

At AnswerConnect we are there to provide first class business support with 24 hour live Telephone Answering Service to ensure you never miss another call from existing or potential clients, making you a cut above the rest and all at a fraction of the cost and on a pay-as-you-go basis.

We are your Virtual PA !

Here is what we can give your business:

24/7 Call Handling

  • 24 hours a day, 365 days a year. We never close, so we’re there when you can’t be.

Call Transfer and Message Taking

  • We get the call to the right person, wherever they are, or take messages

Appointment Booking

  • Integrate your account with your calendar. Our agents will fill your open appointment slots with new business.

Lead Capture

  • Our tools integrate seamlessly into your Website to gather the information you need.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365


Redrafted by Gerry McColl

Dental Practices

0 comments | Posted by: Gerry McColl on January 22, 2016 | Categories:


Having a first class service in the dental field is paramount to the essential service that a dental practice has to look at for its patients, employees, and industry as a whole. Being able to meet the needs of and that is highly respected and vital for the local community. The growth of the cosmetic dental field has made the industry more competitive than ever before.

Here at Answerconnect we can make sure that every call is taken 24/7/365:

  • No more missed calls
  • Able to reschedule and cancel appointments
  • Information transferred to appropriate person
  • Make new  appointments
  • Emergency  calls
  • Online web diary
  • Call screening
  • Non dental emergency enquiries
  • Customer services and support

These are just some of the ways that we can help your dental practice. We offer bespoke packages that will save you both time and money. We take time to understand the needs of your dental practice and build a package, including call scripting, specifically around your requirements. 

Failed Appointment & Cancellation Charges

Audits suggest that failed appointments and late cancellations cost a dental practice around £3000 – £4000  per month. Consequently, patient waiting times for dental appointments are extended.

That can be resolved by using our live answering service to keep you informed and up-to-date during business hours and out of hours. We provide a friendly professional service that will enhance your dental practice and bring it to a new level of efficiency.

Call AnswerConnect at 0800 802 1609 or register here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Mark McCallum