Disaster Recovery Service

0 comments | Posted by: Gerry McColl on January 22, 2016 | Categories:


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In these days of 24/7 business, can you afford not to have a Business Continuity or Disaster Recovery plan in place? 

Global events, both natural and man-made, have dramatically impacted our world more and more over the last decade. Disaster can come in many different ways to company. It could be as simple as your phone lines or IT systems going down, staff not turning up or the weather causing you to close for many days on end. If you’re a small business or a start up anything like this could spell disaster

So, imagine if your customer couldn’t order from you , or your clients couldn’t contact you for support calls. What impact could that have on your business?  Having a Business Continuity Plan is key.

Answer – Connect with us!

We offer a comprehensive package of flexible solutions, tailored to your business needs:

24/7 Live Call Answering

  • We are there to reassure your customers and clients when you are unable to.

Message Relaying

  • We will take and pass on urgent messages to and from your clients

Order Taking and Processing

  • We will take your orders to ensure your business carries on as normal when disaster strikes

Web Chat

  • We will keep your online customer enquiries when you can’t

These are just some of the services we can provide. 

Our remote working model means when floods or snow shut other businesses – we’re ready 24 hours a day to step in and help!

Come and Connect with us today to find out more about how we can protect your business should the worst happen.

Call AnswerConnect today on 0800 802 1069 or register your interest here to ensure your clients are greeted by capable, friendly professionals 24/7/365.

 

Redrafted by Gerry McColl

Property Management

0 comments | Posted by: Ben Allen on January 20, 2016 | Categories:


Property

Recent reports suggest that there are currently 360,000 people employed in the property management and housing market working in over 105,000 workplaces. Over 55% of organisations employ ten or less staff. It is the property negotiation and management areas who have the largest share of the market. In such a fiercely competitive market how do you ensure you are always available for your clients, constantly prepared for emergency calls from tenants, manage your maintenance teams and yet also find time to build your business with new clients?

The Answer- Connect with us!

Here at AnswerConnect we specialise in keeping you open for business around the clock, every single day and night of the year.

We are your Virtual Office Assistant! Here’s what we can bring to your business;

  • Telephone answering service, so no more missed calls
  • Admin support around the clock, 24-7-365
  • Calls answered by real people , not diverted to voicemail
  • Appointment setting
  • Diary bookings for important meetings with suppliers etc
  • Call transferring

…and much more… We can give you the dedicated office solutions individually tailored to suit your needs to give you a competitive edge on your competitors.

So, what are you waiting for ?

Call AnswerConnect today on 0800 802 1069 or register your interest here to ensure your clients are greeted by capable, friendly professionals 24/7/365.

 

Redrafted by Gerry McColl

Hospitality

0 comments | Posted by: Ben Allen on January 18, 2016 | Categories:


 

Hospitlaity

Whether you operate a bed & breakfast, boutique hotel, spa, or other hospitality business, the keys to your success are attracting customers and bookings. AnswerConnect’s warm, efficient Business Support Associates answer calls, respond to emails, and manage web chats for hospitality providers 24 hours a day, 7 days a week, 365 days a year.

Enhance your business with 24/7/365 first class service.

We pride ourselves on offering friendly, five-star customer care all day, every day. Calls are answered in your company’s name with scripts created by you. Forward calls from your existing telephone number or use the unique, complimentary telephone number we assign you. AnswerConnect employ exceptional customer service professionals and then motivates them to succeed through training and coaching. You and your customers benefit when friendly, confident people make customers feel welcome.

Expect more than message taking.

Customers who make and confirm bookings are more likely to keep those bookings than someone who simply leaves a voicemail. Our innovative backend computer system stores information about your company including call guidelines, services, and rates. This means we can answer questions about availability, pricing, and options in real time.

Our team is able to manage bookings on your behalf by directly logging in to your web-enabled calendar and inputting changes, cancellations, or new bookings. We can also take credit card payments using your existing online credit processing system

Go beyond the telephone.

In addition to fielding incoming calls, we also offer e-mail and web chat support. Our team accesses the same database of information for serving customers via telephone as they do online. And, we provide many of the same services via email and web chat (including booking management) as we do via telephone. Your customers will appreciate the added level of support and availability.

Call AnswerConnect today on 0800 802 1069 or register your interest here to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

Redrafted by Gerry McColl

 

Criminal Law

0 comments | Posted by: Ben Allen on January 4, 2016 | Categories:


Criminal Law

Drink driving and drug related offences are sadly common occurrences in many criminal defence practices. Often, desperate calls from new clients come in the middle of the night and on weekends when your office is closed.

AnswerConnect provides criminal defence lawyers and firms with professional, around-the-clock telephone coverage. Even when you’re out of the office, we’re there with friendly,empathetic and professional support 24 hours per day, 7 days per week, 365 days per year. Our live receptionist will pick up the phone whenever your calls come in.

Why Choose AnswerConnect?

1. Exceptional customer care.

AnswerConnect’s Team offers the flexibility and scalability of a large call centre with the expertise and training of a focused team. We train Associates on how to work best with legal clients – educating our team on legal receptionist services, call scenarios, and key industry terms.

Our specialised criminal defence services include:

  • 24/7/365 live answer telephone services
  • Special handling for calls from correctional facilities
  • Free-Phone inbound phone numbers available
  • Call transfer and directing
  • Appointment management

2. Custom call protocols are standard operating procedure.

Each criminal defence practice is different. So, we have designed an innovative backend Customer Relationship Management (CRM) solution and scripting tools that enable us to store detailed account information and protocols, per your tailored requests.

You decide when urgent calls should be transferred directly to you during AnswerConnect’s account set-up process. From the introductory greeting to information gathered for follow-up, you will rest easier knowing calls will be handled exactly as you’ve specified.

3. Mentality matters.

Potential clients in turmoil welcome our professional and friendly attitude during a difficult time. We respond to their circumstances with care and help in the way you’ve determined is best. But, compassion without organisation would be an effort in vain. Our Associates take notes throughout these calls so that your team is prepared the next morning.

Call AnswerConnect on 0800 802 1609 or register your interest here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

 

Redrafted by Gerry McColl

 

Corporate Law

0 comments | Posted by: Ben Allen on January 4, 2016 | Categories:


Corporate Law

Corporate firms operate 24 hours per day in a multi-national, web enabled world – from small online operations to global giants we can take the calls.

When you’re fast asleep, your clients may still be hard at work on the next big idea or strategising mergers and acquisitions in another time zone. Corporate counsel and firms who support businesses must be prepared to answer urgent phone calls throughout the day and night. Being available when clients need you boosts your reputation and revenues.

AnswerConnect’s team is polite, professional and  discreet. We serve firms of all sizes – from solo lawyers and small firms to large law groups and internal corporate legal teams. Corporate attorneys and law firms choose Team Legal because:

  • Calls answered by real people 24/7/365
  • After hours telephone coverage
  • Call transfer and routing including high priority call handling
  • Appointment management services

It’s impractical to pay a full time legal receptionist to cover your phones 24 hours a day, 7 days a week, 365 days a year.

We can fill that gap !

Your current telephone number can be forwarded to us at any time. Since we offer flexible options on a month-to-month basis, it’s not required to specify when we should expect calls. Of course, if you offer a special promotion via radio or TV, just let us know in advance and we’ll work to staff accordingly.

During the account set-up process, we partner with you to build scripting to determine what happens each time one of our associates answers your calls.

You decide what constitutes an urgent phone call and how we should handle new client requests.

Instead of creating voicemail backlog, our team collects as much new client information as you’d like – from basic contact information to detailed questionnaire answers. We collaborate with you to manage appointments – from new requests to changes and cancellations. Protocols can be changed per your request as often as you’d like.

From London to Shanghai and everywhere in between, clients rest easier knowing you’ll be there to advise them when the need arises – no matter what time it is.

AnswerConnect enhances your client’s satisfaction and maintains your reputation through responsive, professional call management.

Call AnswerConnect on 0800 802 1069 or register your interest here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

 

Redrafted by Gerry McColl

Personal Injury

0 comments | Posted by: Ben Allen on January 2, 2016 | Categories:


Personal Injury

There has been a huge influx of Personal Injury companies in the UK over the last few years and it has become an extremely competitive market.

So, how do you make your company stand out from the crowd and be potential clients the first number to call ?

Answer-Connect with us!

AnswerConnect’s Associates will be standing by ready to take calls on weekends or in the middle of the night. Our customer care team offers specialised telephone answering services beyond traditional call centres and specialty providers alike.

Services include:

  • 24/7/365 live call answering
  • After hours telephone coverage
  • Call routing and transfer including urgent call handling
  • Appointment management services
  • New client legal intake services

Before handling calls for your account, AnswerConnect Associates must demonstrate outstanding customer care skills and complete specific training. We train our Associates on how to work best with legal clients – educating them on legal intake, call scenarios, key industry terms, and effective soft selling techniques.

Our team handles cases regarding:

  • Bodily Injury
  • Car & Vehicle Accidents
  • Hazardous products
  • Wrongful Death
  • Medical malpractice
  • Nursing home abuse
  • Toxic mold
  • Worker’s compensation
  • Economic Injury

We’ll never be a substitute for your expertise.

You determine how our Team manages client relations. From the initial greeting to each question asked during intake, our innovative computer system and flexible Associates put your personal stamp on every call.

Your rules specify which calls are urgent and which should wait. Urgent calls are transferred through to you or a specified contact. We’re also happy to schedule, cancel, or change appointments however you choose. We welcome you to change call handling instructions as often as you’d like.

Call AnswerConnect on 0800 802 1069 or register your interest here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

 

Redrafted by Gerry McColl

Family Law

0 comments | Posted by: Ben Allen on December 30, 2015 | Categories:


Family Law

From divorce and custody battles to adoptions and marriage, family law attorneys help clients navigate both happy and difficult life situations. Even though life never stops, delineating time for business and rest is essential to your practice and overall well being.

Consider AnswerConnect to step in when you aren’t available.

Competent, compassionate Associates trained to anticipate and understand legal needs answer phone calls 24 hours per day, 7 days per week, 365 days per year.

Here on AnswerConnect’s customer care team, we offer specialised telephone answering services beyond traditional call centres and specialty providers alike. Our Team provides family lawyers and firms:

  • 24/7/365 live call answering
  • After hours telephone coverage
  • Call transfer and routing including urgent call management
  • Appointment management services

Before being hired by AnswerConnect, associates must demonstrate outstanding customer care skills and complete industry-specific training.

We’ll never be a substitute for your expertise. But, our professional, helpful mentality combined with industry knowledge ensures that your clients will be well taken care of. Your specifications guide how we handle each call; compassion and discretion are just part of the package.

 

Call AnswerConnect on 0800 802 1069 or register your interest here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

 

Redrafted by Gerry McColl

 

Accounting

0 comments | Posted by: Ben Allen on December 23, 2015 | Categories:


Accounting

Accountants and accounting firms rely on AnswerConnect to provide excellent customer care through live telephone answering service 24 hours per day, 7 days per week, 365 days per year. We pride ourselves on our exceptional poise, a professional level of knowledge and competence in a sea of one size fits all answering services.

We raise client service to a new level.

Whether you need calls answered during business hours or after hours, our capable Associates are the right choice for responsive, organised, and friendly service. We answer calls promptly and then take messages, page your staff, or transfer calls. It’s entirely up to you what happens when the phone rings.

We handle calls according to your wishes – tailoring our services to your needs.

We answer calls in your company’s name – not ours. We aim to be an extension of your front office – demonstrating competence and discretion with each client interaction. Many accountants and accounting firms choose to fly under the radar. Continuous telephone answering done with professionalism and discretion boosts client confidence.

Call AnswerConnect on 0800 802 1069 or register your interest with us here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

 

Redrafted by Gerry McColl

E-Commerce

0 comments | Posted by: Ben Allen on December 21, 2015 | Categories:


E-Commerce

Excellent 24/7/365 customer care and order management services.

From handbags and shoes to electronics and books, customers have many choices when it comes to what they buy.

Providing exceptional online customer care 24 hours a day, 7 days a  week, 365 days a year sets you apart from competitors as much as your product selection, delivery times, and returns policy

E-Shopping Tools

  • Our innovative Purchase to Call, Click to Call, and Register to Call tools assist you in capturing leads and getting sales which ultimately lead to better conversion rates.

Customer Support

  • 24/7/365 customer care via phone, web chat, and email that satisfies customers and enhances conversions. We provide a full range of customer service functions and we are always open for business.

Order Taking

  • We assist your customers throughout the ordering process – answering questions and providing support with a focus on improving conversions.

Web Chat

  • We offer a complete web chat solution for E-Commerce companies. The software is complimentary and easy to install in your current site. You reap the benefits and only pay for time spent working with customers.

AnswerConnect places a premium on outstanding customer care.

We’ve grown our business year after year by demonstrating great customer care in each phone call, email, and web chat interaction. We carefully hire and then invest in employee retention, using the experience of long-term employees for the benefit of our customers.

AnswerConnect partners with your e-commerce operation 24/7/365 to:

  • Reduce shopping basket abandonment
  • Increase sales
  • Grow average order size
  • Encourage return purchases
  • Increase customer satisfaction through remarkable customer care
  • Capture and manage leads

 

Call AnswerConnect today on 0800 802 1069 or register your interest here to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

 

Redrafted by Gerry McColl

Help Desk

0 comments | Posted by: Ben Allen on December 17, 2015 | Categories:


Help Desk

Help desk operations are complex, important departments that offer crucial support to customers post purchase. Whether you need additional help desk support or are looking to outsource your entire operation, AnswerConnect is well suited to become your help desk support partner.

Turn barriers into successes.

We’re capable and helpful when weary customers most need help. Our team provides exceptional Level 1 tech support service 24 hours a day, 7 days a week, 365 days a year. Our team handles basic problems and elevates complex issues to you. Depending on your preferences, we transfer and route calls or page your on-call staff. You specify which calls merit this special treatment and which ones should wait until normal business hours.

Technology makes comprehensive service possible.

Our cutting edge, backend computer system enables us to store ample amounts of information like product instructions, specifications and scripts. Each time the phone rings through to an Associate’s desk, your company’s scripts, product manuals, FAQs and rules will display on that associate’s screen within seconds. As soon as we know which product the customer is calling about, we quickly access that manual – literally putting us on the same page.

Your company shines with our outstanding service.

We answer calls in your company’s name, promoting your brand instead of ours. We aim to be an extension of your company’s internal team; customer care is seamless from your team to ours.

Help desk services that our customers rave about:

  • Live answer telephone service 24/7/365
  • Complimentary  free-phone numbers
  • After hours support
  • Call transfer and routing
  • Paging on-call staff for urgent needs
  • Call forwarding

Register your interest in AnswerConnect today on 0800 802 1069 or click here to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

 

Redrafted by Gerry McColl