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7 AI disasters that cost brands dearly – and why human support still wins

Explore 7 real-world AI failures that damaged customer trust and cost businesses dearly. These true stories show why customers still prefer real people over bots, especially in customer service.

Jill Calder
7 min read
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Three team members analysing company data.

How to boost IT client satisfaction and tailor customer service

Agile IT customer support is the answer to changing customer expectations. To ensure the evolution of your IT business, you must continually update your IT service improvement strategies. Here’s some tips on how to do it.

Calum Scott
11 min read