Remote Working

0 comments | Posted by: Ben Allen on December 15, 2015 | Categories:


Remote Working

Figures suggest that over 85% of people working today have had to endure the often arduous commute to the office. An average of 204 hours a year; 18 months of our lives are spent commuting to and from work. And, according to experts, it’s not only our time that is affected but also our health. Studies suggest that a higher risk of depression and anxiety, increased cholesterol, blood pressure and blood sugar levels can all be linked with those people who embark on extended commutes daily. These, combined with less sleep, physical pains and, thus, a general decline in all-round life satisfaction, make remote working a clear model for the future – and one that has it’s roots in our past. Communities  in years gone by were built on being able to walk to work. Nowadays that is less and less viable but with the advancement of technology we have a new way to have that work/life balance that is so desired.

Why then, I ask, are so many of us are continuing to engage in this antiquated model when there is a more efficient, healthier and cost-effective way of doing things? Unfortunately it is just the norm. Only 13% of office workers currently have the ‘luxury’ of being able to work from home. But why? Have a look at what you do in your office today – could that not be done from your home? With today’s technology the answer would most likely be ‘yes’.

As well as our own specifically designed technology there are numerous media services out there that can connect staff face-to-face, encourage online collaboration and track work progress.

From our point of view and having read studies into remote working – staff that work from home are actually more productive, take fewer sick days and enjoy a quieter working environment than their commuting colleagues. This combined with the benefit to the company itself in not having to have a large head office, the reduced cost in employee lateness, absenteeism, and staff turnover makes for an all-round better model.

On a personal note, you may wonder why I would choose to work from home? Having worked from home for the last 3 months I have seen all the benefits that it has to offer. No commute, greater flexibility and more time to do the actual work whilst wasting less time with all distractions that go along with working within a social, office environment. I have more time before and after work to do the things I love with the people I love and I save money on lunches and travel expenses. Through Skype and G-chat, for example, as well as our own, self-developed software I am still able to form social and lasting bonds with my colleagues wherever they are.

So lets get down to figures. According to The Telegraph, workers spend £2500 on lunch each year. The cost in time alone for the 25.9 million non-home workers in the UK is astronomical. These workers are cumulatively missing out on £148 billion a year in the unpaid commuting time that it takes to get into the office. Now add the cost of that travel. The average salary for an Office Administrator is £16,587 per year. We pay on average one sixth of our pay for travel alone. That’s another £2764.50 per year. A potential £5000 that you could save by working from home. Now tell me it is not worth the money invested in remote working.

The Bigger Picture

It is not only employers and employees that benefit from remote working, the environment also benefits greatly. In the political arena today, one of the top priorities of all the major powers of the world is cutting carbon emissions and greenhouse gases. The cost not only on the environment, but also on mankind, has reached a stage where it is increasingly harder for mother nature to recover from the devastating effects.

We have started to take notice.The powers that be have realised that should we continue on the same path, the world as we know it will no longer exist. In 1960 the UK had a staggering 11.15 metric tons of carbon emissions. Through understanding and commitment, by the year 2010 we managed to reduce that to 7.86 tons. The carbon footprint of an office worker that has to drive 4 miles or more to work, take a bus journey of 7 miles or more, or have a train journey of 16 miles or more has a greater adverse effect on the carbon footprint than a home worker who uses utilities for the one room needed for up to 7 hours. That includes heating on for the full 7 hours 365 days (which we wouldn’t suggest!)

At the moment the number of office workers in the UK that are home based is low. If companies changed their mentality and adopted our remote working model it would mean less vehicles on the road, less congestion for the vital services and a cleaner healthier lifestyle.

Together We Can Make A Difference

All the factors that I have outlined promote the amazing work we do here at AnswerConnect. We strive for a better future for the people we employ, the clients we work with and the environment. Remote working has a positive impact on the work force as well as a company’s financial growth. It has the capacity to greatly reduce the carbon footprint on the environment and, as a company, we strive to stay mission focussed on these three key areas –  People, Planet and Profit.

If you are an employer or employee and you had doubts about the concept of remote working , I hope I have made you think about the possibilities of how we can improve your business and have a happier more effective work force.

Call 0800 802 1069 or click here today to change the way you work for the better.

 

 

Written by Mark Mccallum

Legal Services

0 comments | Posted by: Ben Allen on December 14, 2015 | Categories:


Legal Services

We recognise lawyers and law firms are different and that this type of business requires a particular call handling and expertise. Our Associates efficiently grow your practice with superior client care. We increase client satisfaction by managing calls competently and maintaining confidentiality. Instead of being forwarded to voicemail, clients reach a responsive and friendly professional determined to help or assist.

Corporate Law

We serve firms of all sizes – from solo attorneys and small firms to large law and internal corporate legal teams. Being available when clients need you boosts your reputation and revenues.

Criminal Law

We train our associates on how to work best with legal clients – educating our team on legal receptionist services, call scenarios, and key industry terms. Even when you’re out of the office, we’re there with friendly, competent help 24 hours a day, 7 days a week, 365 days a year.

Family Law

From divorce and custody battles to adoptions and marriage, family law attorneys help clients navigate both happy and difficult life situations. Even though life never stops, making time for business and rest is essential to your practice and overall well being.

Personal Injury Law

We provide personal injury lawyers and firms with competent, compassionate live answer telephone coverage. AnswerConnect’s Business Support Associates will be standing by ready to take calls on weekends or in the middle of the night.

From simple information requests to complex legal intake forms qualifying clients, you write the protocols and scripts that determine how each call is handled. We field phone calls from your client 24 hours a day and even takes calls from prisons according to your specifications.

 

Register your interest with AnswerConnect today on 0800 802 1069 or click here to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

Redrafted by Gerry McColl

24 Hour Lead Management

0 comments | Posted by: Ben Allen on December 11, 2015 | Categories:


 

24 Hour Lead Management

Being ready at just the right time is crucial for this bear but also for your business. Costly radio and television ads entice customers to call now, not later. AnswerConnect’s proficient Sales and Marketing teams answers calls, chats, and emails 24 hours per day, 7 days per week, 365 days per year. We turn a spur of the moment decision to contact you into a solid lead, qualifying and managing potential customers according to your needs.

AnswerConnect’s 24/7/365 lead management approach includes:

Qualifying prospects

We develop questionnaires or use ones you already have to qualify prospects. Our Sales and marketing teams then leads customers step-by-step through the call, capturing information you need to qualify potential customers. We score the leads and write notes so your sales team has what they need to close the deal.

Transmitting leads

We route qualified leads based on your preferences. Our team emails or faxes leads to specified people within your organisation; these leads and notes are also posted to your online client account. If you prefer, we can use your company’s web-enabled sales and lead management system to track, prioritise, and enter leads.

Extend your branding and lead capture to 24 hours.

Our trained, efficient and friendly  Business Support Associates use your scripts, qualification surveys, and call handling instructions. From the first syllable to the last word, we aim to be an extension of your company – capturing, qualifying, and managing leads 24 hours per day, 7 days per week, 365 days per year exactly how your internal team does.

AnswerConnect’s  technology gives you the advantage.

Our full-time Client Services team spends 100% of their time developing tools that support our Business Support Associates – enabling us to do a better job for you. Our custom Sales Tools allow our teams to input, track, and prioritise leads for our clients.

Sales and Marketing delivers bottom line results.

We recruit experienced staff and then support them with competitive rates of pay and ongoing training as well as “on-the-job” support. Our Quality Assurance team conducts regular assessments of our team – and then we reward our people for following your guidelines.

Advertise 24 hours per day with professional sales support and lead management services from AnswerConnect’s Team Marketing & Sales.

 

Register your interest with AnswerConnect today on 0800 802 1069 or click here to learn how we can boost your lead capture efforts!

 

 

Redrafted by Gerry McColl

 

IT Support Services

0 comments | Posted by: Ben Allen on December 9, 2015 | Categories:


IT Support Services

AnswerConnect partners with technical support companies nationwide to support them 24 hours a day, 7 days a week, 365 days a year.

We provide Level 1 technical support via telephone, chat, and email 24/7/365

You can rest easy knowing minor issues are being handled even when you’re not able to personally see to them. Professional, responsive customer care infuses every service we provide. Our team treats customers with respect, listening and recording complaints in detail.

Your brand and business needs shape the technical support we provide.

Telephone calls, chats, and emails are all answered in your company’s name. Trouble tickets are logged right into your internal system or transmitted how you choose. Our Client Services team delineates call handling procedures for your account during set-up. These procedures are displayed on the Associate’s computer screen each time the phone rings through to his/her desk.

Our call escalation procedures and urgent call handling are second to none.

Priority calls are handled how you specify – from directly transferring customers to paging on call staff. The last thing we want is to needlessly escalate calls to your field team.

 

Register your interest today by calling AnswerConnect on 0800 802 1069 or clicking here to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

 

Redrafted by Gerry McColl

Marketing and Media

0 comments | Posted by: Ben Allen on December 8, 2015 | Categories:


Marketing and Media

You invest a lot in your marketing campaigns, but your competition is always there to use every means to seize potential opportunities.That is why keeping ahead using AnswerConnect will give you a competitive edge to help capture ROI on your marketing and media support.

24 Hour Lead Management

We answers calls, chats, and emails 24 hours per day, 7 days per week, 365 days per year.

24 Hour Order Management

AnswerConnect partners with you to capitalise on sales opportunities – helping potential customers place orders or get more information that leads them to purchase.

Legal Marketing

We partner with legal marketers to support their direct response efforts 24/7/365.

Direct Response

We offer a full range of lead capture, order management, and answering services – customised bespoke packages to fit your company’s needs.

As a marketer, you understand that speed and agility are the keys to success in today’s business environment. They say business moves at the speed of light. And we all know news moves even faster.

For marketing, public relations, and media organisations, waiting until tomorrow to answer calls, emails, or web chats may not be good enough.

That’s why marketing firms, media companies, corporate marketing departments, and direct marketers partner with AnswerConnect to provide 24/7/365 live support via multi-channel medium of telephone, email, and chat.

Professionalism is our competitive advantage.

We aim to put your best foot forward, so to speak. Every call is answered in your company’s name, instantly boosting your brand image with our friendly, responsive attitudes. Customer communication is handled how you specify. AnswerConnect’s Sales and Service team works with you at the outset (and whenever changes are needed) to write scripts and delineate call protocols to ensure effective, accurate and consistent interactions with your customers.

Let us be your sales force.

AnswerConnect’s Team works side by side with your organisation to offer lead generation, lead qualification, inbound direct response, and inbound sales services to Marketing & Media organisations. If your sales team is overworked, find out how we can take some of the weight off their shoulders.

 

Register your interest today by calling AnswerConnect on 0800 802 1069 or clicking here to ensure your clients are greeted by capable, friendly professionals 24/7/365.

 

 

Redrafted by Mark Mccallum

Order Taking

0 comments | Posted by: Ben Allen on December 7, 2015 | Categories:


Order Taking

AnswerConnect’s capable and effective customer care and sales teams put a high priority on converting visitors, shoppers and callers into orders. For online operations, we know that when the phone rings a potential conversion is at hand.

When your online shoppers are ready to buy, are you ready to answer their questions?

We’ve designed a custom set of lead capture tools, named Active Response, which enable online operations to engage leads real time and follow-up with customers within seconds of an expressed interest to increase the likelihood of conversion. Our automated inbound and outbound lead management tools include Purchase to Call, Click to Call, and Register to Call.

We’re open for business when your customers are online.

By partnering with AnswerConnect, you give your customers service and support via phone, chat, or email. Your focused team is available to work 24 hours a day, 7 days a week, 365 days a year so that when opportunity knocks we are there to take the call.

Our warm, friendly attitude makes your customers feels welcome and appreciated. Our team can efficiently place new orders or check on existing ones through your web-based interface connected to our CRM. Dedicated staffing is also an option for customers with substantial demand.

Don’t force your customers to wait on the web, as they know a competitor is only 1 click away.

Nothing frustrates online customers more than being told you are closed for the day. AnswerConnect offers our phone support and brandable web chat as part of our standard e-commerce support package. The web chat interface can be branded with your colours, logo, look, and feel. Chat invitations can be proactively initiated on specified web rules (like number of page views or time on site) or customers can opt to chat at their choosing. Unlike many providers of chat software, we are also here to back the software, with trained and focused agents 24 hours per day, 7 days per week, 365 days per year.

Increase the number and size of orders with experienced professionals.

We employ sales professionals and experienced customer care associates who increase your sales through availability and outstanding service.

Based on your recommendations, we can upsell and cross-sell related product offerings while on the call. We store your custom scripts and product information in our web-integrated agent desktop that loads your website, company details, and specific instructions on each customer interaction.

You’re welcome to make changes to your account; and since our systems are cloud-based, changes are reflected across our system instantly with no need to update local apps.

Our in-house, design, project management, development and IT teams create and manage custom applications that few of our competitors can match. For example, AnswerConnect’s innovative 2.0 release of our Switchboard call management and support system:

  • Enables us to support e-commerce operations of all sizes
  • Pushes comprehensive information about your company, products, and protocols to our highly trained team of associates.
  • Links to your internal, web-enabled order management system so we can place and check on orders.

 

To register your interest, call AnswerConnect today on 0800 802 1069 or click here to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

 

Redrafted by Gerry McColl

 

Web Chat

0 comments | Posted by: Ben Allen on December 4, 2015 | Categories:


Web Chat

There are countless web chat software providers offering do-it-yourself support. How many times have you gone to sites and clicked to “Chat Now” only to be told that “No Operators are Available.” Or worse, visitors are frequently  told that “Chat Support is CLOSED for the day.” The internet never sleeps, nor should you lose that opportunity to engage your customer when they are ready to speak.

Why Choose AnswerConnect?

We back our web chat software with people. Trained professionals who answer chats, just as we answer calls, in your company name, per your specific account instructions. And, what’s more, we are staffed 24 x 7 x 365 because we know that in the game of service there are no closing hours.

Click to Chat

A button is integrated on your website which enables customers to initiate a chat with an AnswerConnect Business Support Associate 24 hours per day, 7 days per week, 365 days per year.

Proactive Web Chat

Proactively engage customers by automatically extending them an invitation to chat based on time spent on a particular web page, shopping cart size, location within your website, or errors.

Click to Call

Online customers request an immediate return call from AnswerConnect’s customer care team acting on your behalf.

Our effective software solution is free to AnswerConnect customers. What sets us apart from other chat software offerings is that we can deliver  something more valuable–24 hour service.

Our development team creates a custom chat window branded with your logo and colours and then works with you to integrate it within your existing website. Your e-commerce operation pays for time spent with customers, not software. Our solution is Akamai-enabled and can integrate with several analytics packages including Google.

 

To register your interest, call AnswerConnect today on 0800 802 1069 or click here to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

 

Redrafted by Gerry McColl

E-Shopping Tools

0 comments | Posted by: Ben Allen on December 3, 2015 | Categories:


E-Shopping Tools

As e-marketers we know the value of leads in the sales and conversion area. So when the phone rings, we have a focused team that is trained, ready, and dedicated to accounts like yours where delivering lead details can be the key to success.

We’ve designed a custom set of lead capture tools, named Active Response, which enable e-commerce operations to engage leads real time and follow-up with customers within seconds of an expressed interest to increase the likelihood of conversion. Our automated inbound and outbound lead management tools include Purchase to Call, Click to Call, and Register to Call.

Purchase to Call

Schedules automatic follow-up calls in circumstances determined by your needs. For instance, customers who place large orders could receive a call inquiring about satisfaction, delivery, or product quality. This call opens the possibility for extending your relationship beyond the initial purchase with valued customers.

Click to Call

Click to Call is a feature incorporated within your e-commerce website which enables online customers to request an immediate phone call from a customer service team member. We answer questions, resolve concerns, and even up-sell customers on the way to the final purchase.

Register to Call

Register to Call is an inbound tool that asks customers to fill out a web contact form requesting a return telephone call. Your preferences determine whether calls are placed immediately or scheduled after a specified amount of time.

Active Response lead capture tools are customised and deployed based on your needs.

Our team works within your parameters to help customers 24 hours per day, 7 days per week, 365 days per year. Unlike other Click to Talk and Click to Dial systems, calls can be triggered by many actions such as web-registrations, web page views, shopping basket rules, or checkout process time outs. You define the rules and we can build in service responsiveness to your customer needs.

Call AnswerConnect today on 0800 802 1069 or register your interest here to ensure your clients are greeted by capable, responsive professionals 24/7/365.

Redrafted by Gerry McColl

Direct Response

0 comments | Posted by: Ben Allen on December 2, 2015 | Categories:


Direct Response

From  Television to Radio ads, Direct Mail, and Internet Promotions, we’ll be there to answer enquiries overnight, on weekends, and during holidays. AnswerConnect partners with companies nationwide whose bottom line depends on effective direct response advertising. We offer a full range of lead capture, order management, and answering services – customised to fit your company’s needs – available 24 hours a day, 7 days a week, 365 days a year.

Our friendly, trained team answers telephone calls, responds to emails, and staffs interactive web chats to maximise the return on your marketing activity.

Direct response advertisers choose AnswerConnect for:

  • 24/7/365 live answer telephone services
  • Call forwarding of your existing telephone number
  • Order management services via your web-enabled system
  • Lead capture and lead management
  • Product support

Choose the best team to realise unbeatable returns.

We hire experienced professionals ready to take calls anytime , day or night. Our recruiting team looks for associates who demonstrate proficiency, organisation, and sales support skills.

After employing, we support our team through ongoing training and competitive salaries. We’re proud that we have one of the lowest turnover rates in the industry – a fact that enables our clients to generate substantial returns on their marketing investment.

Our innovative support technology boosts your profits to new heights.

We invest first in people, then in technology. Our full-time development team devotes their time to improving existing tools and creating new ones that improve the quality of customer communication. Switchboard , our call management software, automatically loads information about your company, products, and call handling rules to an associate’s computer each time your unique telephone number rings at their desk.   That feature also enables us to log in to your internal, web-enabled order management system and help customers place new orders or enquire about existing ones. Our custom Sales Tools allow our Associates to input, prioritise, and capture leads on your behalf.

Our team becomes an extension of yours.

When customers respond to your ads, we answer calls, emails, and web chats in your name. We follow your policies and use scripts developed by your team.

Our goal is to be an extension of your  brand and customer service team so that the customer cannot tell the difference between your call centre and ours.

Call AnswerConnect at 0800 802 1069 today to ensure your clients are greeted by capable, responsive professionals 24/7/365.

 

 

Redrafted By Gerry McColl

Answering Services – Rediscovering The Lost Art Of Conversation

0 comments | Posted by: Ben Allen on December 1, 2015 | Categories:


Answering Services

I think that an answering service like ours at AnswerConnect fulfils a sense of nostalgia that is felt nowadays about ‘how things used to be better’. We long for things to be like they ‘used to be’ – simple, personal, genuine. Well at AnswerConnect we combine the modernity of the technological present with the personality of the business past. The way we work is the future!

This may be a bit corny, but in today’s world, a connection seems to mean that you click the “like” button on someone’s Facebook or Instagram, or re-Tweet a comment instead of building genuine, person-to-person relationships with one another and connecting on a real level. We have become so obsessed with immediacy and technology that we seem to have left the art of human conversation behind us.

For many businesses nowadays the highest level of human interaction one experiences is hearing the recorded words “Please leave your number and we will get back to you as soon as possible.” Did you know as many as 75% of callers who reach voicemail simply hang up, and 85% won’t try again? We yearn to speak with people. It gives us peace of mind when handing over payment and can often be the difference between us choosing one company from another that offers exactly the same service or product.

If you’ve ever seen the show Mad Men, the lead character, Don Draper, uses an answering service for his office calls. Phones may have worked very differently during the era that Mad Men takes place, but the importance of a personable, reliable service is something that is a fundamental reality – even in the fiction of such a show.

With the numerous services we offer above and beyond our competitors, our seamlessly integrated technology and strive for creating lasting and meaningful relationships with our and your clients, we feel that should be enough to excite you. If this isn’t convincing enough  the fact that Don Draper used an answering service should do it.

Come and speak with us at AnswerConnect and let us help you rediscover the lost art of actually talking with people!

 

By Gerry McColl

 

 

 

photo credit: <a href=”http://www.flickr.com/photos/69199060@N07/6772205491″>Conversation</a> via <a href=”http://photopin.com”>photopin</a> <a href=”https://creativecommons.org/licenses/by/2.0/”>(license)</a>