Plans & Pricing

Business tips, research, articles & more.

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How to Deal With an Angry Caller

It’s an unwelcome fact that bad customer service happens every day. Nobody really wants to be on the receiving end of an angry caller. But if your business is telephone...

Aisling Doyle
Feb 27, 2021 7 min read
Smiling woman working as a virtual assistant, chatting to a customer on a headset, sitting in front of a laptop.

Your Guide To Understanding Virtual Assistants

Virtual assistants reduce the administrative burden on your business. They allow you and your team to spend more time on your core activities and with customers. Virtual assistants also allow...

Aisling Doyle
Feb 26, 2021 10 min read
Smiling man answering business calls using a headset, sitting in front of a laptop

Everything You Need To Know About Call Handling Services

What are Call Handling Services? A definition:  ‘Call handling services’ refers to a collection of B2B services in which an external organisation manages phone calls on behalf of your business....

Aisling Doyle
Feb 26, 2021 10 min read
Smiling woman on a headset, answering calls to ensure there are no missed customer calls

Never Miss Another Call

Did you know that, according to some consumer report surveys, two-thirds of callers will hang up frustrated if they cannot actually talk to someone? That’s 66%!! That is a lot...

Aisling Doyle
Feb 17, 2016 3 min read

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