0 comments | Posted by: Ben Allen on November 30, 2015 | Categories:
Support your business with AnswerConnect’s Virtual Answering Service, so you need never miss another call.
Question: Are you are missing out on business because you can’t manage the volume of enquiries you receive on a daily basis, but can’t afford to add to your in-house team?
Answer – Connect with us.
AnswerConnect can give you a competitive, cost-effective solution. Your virtual answering team will be there to answer your calls, liaise with your clients and capture your leads, whenever you need us.
Be there for business 24/7
Question: Are you missing vital calls or opportunities because clients or customers are calling you “out of hours”?
Answer- Connect with us
AnswerConnect keep you open for business every day of the year, with 24-hour service. Day or night, your callers will always be answered by a real person who can help them book an appointment, make diary entries, process and take payment for orders, answer questions or simply to take a message or lead detail. Whatever your need, we can meet it.
How our virtual answering service works for you
All your calls would be answered just as if we were in your office
Full support for you when your lines are busy
We transfer the calls, take a message, schedule appointments and more…
Give your callers a seamless service
We will endeavour to learn as much about your business as we can before we start taking your calls. When you setup your account with AnswerConnect, we will find out how you answer the phone, what your callers expect from you, and what your team are able to do when they have a caller on the line.
If a virtual answering service is what you need, get in touch with us today and change how you work for the better!
By Gerry McColl
0 comments | Posted by: Ben Allen on November 27, 2015 | Categories:
At AnswerConnect we’re all about those two things—answering and connecting.
Never Miss a Call
With our highly trained, professional and friendly staff on hand 24 hours a day, 7 days a week, your clients never have to receive a busy tone or voicemail again. And for us, that’s the first step in connecting with people.
The joys of technology mean we can communicate more quickly and easily than ever before. But as humans, there’s nothing more personal than speaking with someone—even if it is solely to leave a message for someone to call them back. We place so must trust in computers to store and locate information, to manage our emails, our diary and our contacts, but when it comes to business we still are more likely to trust the words coming from another person’s mouth over those written in Arial 11 before handing over money.
And that’s why, in our fast-paced society where instant messaging and one-click shopping are king, missing a call really does mean missing out on business. Well, never again!
We have a dedicated team of UK associates on hand to make sure your calls are always answered and clients get the personal service they desire. And call answering is just the first step in the marathon of services we can provide to improve how you do business.
The personal service we deliver, in collaboration with our seamlessly-integrated technology, allows our agents to remotely take orders, process payments, schedule/re-schedule/cancel appointments, transfer calls, web chats and much more. In fact, for a fraction of the price of an in-office employee we’re able to do almost everything they are—except make you your morning brew, that is.
This remote working model is not only more financially viable, but also allows us to recruit from a talent pool that isn’t restricted by location. From Dundee to Dagenham, Bristol to Belfast, we can reach out to prospective employees that are, on average, more qualified and experienced in customer service than our competitors. We pass our financial savings on to them and on to you, which leads to satisfaction all round. All of this whilst reducing our carbon footprint and encouraging sustainable living, which makes us feel great.
So for a personal, greener, cheaper and reliable service that puts people first, call 0800 802 1069 and change how you do business for the better.
By Ben Allen
0 comments | Posted by: Ben Allen on November 26, 2015 | Categories:
There are many reasons why your business may require the use of our live answering service. Perhaps you’re a small start-up looking to make a big impression. Perhaps your staff’s skill set and time is better suited to other areas rather than answering the telephone. Perhaps you’d prefer your clients to speak to a real, helpful person after hours rather than reaching voicemail. Whatever the reason, we’re here to help.
The joy of having a highly-skilled and trained workforce is that we can provide you with a live answering service that does just that—answer your calls. But we also offer so much more. You may have initially come to us looking for a simple name, number and message-taking service during team meetings or weekends. We’d love to help. But have you considered the other ways in which live answering can maximise your business potential whilst saving you money?
Here at AnswerConnect we do the basics well. But we also offer bespoke, advanced services at a fraction of the cost of an in-house employee and at a much more competitive rate than industry standard. How, I hear you ask. Well, by using our ‘Anywhere Works’ model our staff work remotely from home—saving us money in overheads and saving the environment at the same time. Pounds, hours and energy are reduced using our model whilst still delivering a service that we believe surpasses any other company in the answering service industry. For our people, the daily commute is a thing of the past. This is great for the happiness of our associates, which means they tend to stay with us longer than our competitors and, in turn, learn your business inside out—providing information and enthusiasm on every call. It also means that we can attract talent from anywhere in the UK. Location is no longer a factor.
Looking for live answering? Great. But how about live web chat? Live appointment setting? Live order taking? These are just a few of the free services we can provide now that you no longer miss calls and business. With our seamlessly integrated technology we do the basics well. But we do the complicated stuff well too.
By Ben Allen
0 comments | Posted by: Ben Allen on November 25, 2015 | Categories:
What we do
Remote PA, Virtual Assistant, Outsourced Reception…here at AnswerConnect we refer to our agents as Client Experience Associates because they specialise in giving the best experience possible to your clients.Whether that is simply by answering calls and taking messages or through a wide range of other services that we offer above and beyond our competitors, our associates are focussed on customer satisfaction.
PA’s have always been the heart and soul of a business. Whether it’s managing the diary, capturing that first lead before transferring it on to the relevant department, appointment scheduling or even just providing the appropriate core information to clients, a PA’s role in the office has always been pivotal.
We at AnswerConnect believe in this traditional model but with a modern twist. With our seamlessly integrated technology, our people can take care of all of these tasks, and more, at a fraction of the cost of an in-office employee.
Why we do it
We believe that work is what you do, not where you do it, and we’re on a mission to change how the world works. At the core of this is our commitment to People and the Planet. By choosing AnswerConnect, you will be making a change for the better.
Commuting no longer has to be a necessary evil—by using a remote workforce we give our people more time to be with the people they love, doing the things they love, thus making for a much happier and more fulfilled team. At the same time we’re dramatically cutting the carbon emissions and petrol usage of our staff, not to mention the energy consumption that we save by not housing our staff in a cubicled call centre.
But it’s not all about being green—after all, we are a business. We pass these financial savings onto you. Our remote workforce allows for reductions in overheads which we, in turn, pass on to you. These savings mean we are able to source a higher quality of staff from a talent pool that is not restricted by location.
Our people are our business. Our people are great. Our people can be your people too.
By: Ben Allen