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What Is Remote Work And Why Do People Do It?

As the popularity of remote work increases you may find that a lack of flexible working options becomes a constraint on your recruitment and retention. This can lead to talent...

Ben Graham
4 min read
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How to Deal With an Angry Caller

It’s an unwelcome fact that bad customer service happens every day. Nobody really wants to be on the receiving end of an angry caller. But if your business is telephone...

Ben Graham
7 min read