Glossary.
Defining answering service terminology
Glossary
- Live Call Follow-Up
- TYFC
- Distributed work model
- VOIP
- Operator Delivery
- Outbound Call List
- CRM
- Delivery method
- Answer phrase
- Outbound calling
- HCIHY?
- Order taking
- RespOrg
- Lead Capture
- Setmore
- IVR
- Porting
- Warm transfer
- Live chat
- Client Experience Associate
- Agent view
- Time-of-Day Scripting
- Client Services
- Portal
- Scripting
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