When you’re looking to expand your business, every incoming call is important. Considering the average missed customer call is estimated to be worth £1,200, can your business really afford to be missing any?
If you aren’t available to answer the phone, a Virtual Receptionist can be.
A Cost Conscious Way to Manage Your Growth
As a business, you’re always looking for ways to increase profitability and grow without expanding your budget. However, greater demand means that you’ll need to scale many of your business processes. This isn’t always easy.
One area that business owners often struggle to scale effectively is customer service. Most people will just hang up when confronted with an answerphone. Then they’ll call someone else, and you’ve just lost business.
As your business grows you’ll also need to be able to screen calls so that the phone isn’t constantly ringing in the background. When you’re busy, you need the flexibility to prioritise your workload. For example, should you interrupt a conversation with a current customer just to tell a caller your opening hours? At the same time, someone needs to be available to answer such simple questions.
In the modern world many prospects expect you to be available 24/7. If you aren’t then they’ll simply contact someone who is.
One answer to the problem of scaling customer service, prioritizing calls, and ensuring availability is Virtual Receptionists.
A Virtual Receptionist Can Be Your Voice
When you or your team are unavailable, Virtual Receptionists can be ready to take your calls. They provide the human connection that an answerphone simply can’t replicate.
A Virtual Receptionist service can fit around your business and work hard to understand and maintain your company image. With the best services your callers will be hard pushed to tell the difference from one of your in-house team.
With your input in developing a tailored call script, your receptionist will know exactly what you want them to say; you’ll have complete control over how your calls are directed whether you’re available or busy dealing with work. This enables Virtual Receptionists to fit easily around your existing business processes and puts you in the driver’s seat of your customer’s experience.
This is how a Virtual Receptionist can help you to scale your customer service process as you grow, and, in addition, offer more opportunities to convert those callers into customers.
A Flexible Service that can Scale with Your Business
A Virtual Receptionist allows for greater control over your costs, especially when you compare the service to hiring your own in-house receptionist.
The costs of recruitment, training, retention, office space and equipment can be substantial. However, significant savings can be made with an answering service without affecting the quality of your customer service.
Hiring a team of Virtual Receptionists also allows for fluctuations in seasonal demand. As a result, you won’t be forced to downsize after a busy period. Virtual Receptionists are ready to meet the demands of hundreds of callers everyday and are available whenever you need them to be.
Be Prepared to Grow with a Virtual Receptionist Service
Virtual Receptionists are a powerful way to help your business cope with higher demand without heavy expenditure on full time staff. They allow your business to be proactive instead of reactive because with a Virtual Receptionist service, you’ll be able to flex your service plan instantly as demand for your product fluctuates.
Customer interaction is an integral part of growing your business; talking to your customers is how you understand what they need and, therefore, how you can add value.
Virtual Receptionists help you to provide this interaction; they don’t just talk, they listen. And, armed with this information, you are able to build your business based on these critical conversations.
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