Criminal Law

Posted by: Ben Allen on January 4, 2016 | Categories:

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Drink driving and drug related offences are sadly common occurrences in many criminal defence practices. Often, desperate calls from new clients come in the middle of the night and on weekends when your office is closed.

AnswerConnect provides criminal defence lawyers and firms with professional, around-the-clock telephone coverage. Even when you’re out of the office, we’re there with friendly,empathetic and professional support 24 hours per day, 7 days per week, 365 days per year. Our live receptionist will pick up the phone whenever your calls come in.

Why Choose AnswerConnect?

1. Exceptional customer care.

AnswerConnect’s Team offers the flexibility and scalability of a large call centre with the expertise and training of a focused team. We train Associates on how to work best with legal clients – educating our team on legal receptionist services, call scenarios, and key industry terms.

Our specialised criminal defence services include:

  • 24/7/365 live answer telephone services
  • Special handling for calls from correctional facilities
  • Free-Phone inbound phone numbers available
  • Call transfer and directing
  • Appointment management

2. Custom call protocols are standard operating procedure.

Each criminal defence practice is different. So, we have designed an innovative backend Customer Relationship Management (CRM) solution and scripting tools that enable us to store detailed account information and protocols, per your tailored requests.

You decide when urgent calls should be transferred directly to you during AnswerConnect’s account set-up process. From the introductory greeting to information gathered for follow-up, you will rest easier knowing calls will be handled exactly as you’ve specified.

3. Mentality matters.

Potential clients in turmoil welcome our professional and friendly attitude during a difficult time. We respond to their circumstances with care and help in the way you’ve determined is best. But, compassion without organisation would be an effort in vain. Our Associates take notes throughout these calls so that your team is prepared the next morning.

Call AnswerConnect on 0800 802 1609 or register your interest here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.



Redrafted by Gerry McColl


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