Help Desk

Posted by: Ben Allen on December 17, 2015 | Categories:

Happy lady taking calls with the customer

Help desk operations are complex, important departments that offer crucial support to customers post purchase. Whether you need additional help desk support or are looking to outsource your entire operation, AnswerConnect is well suited to become your help desk support partner.

Turn barriers into successes.

We’re capable and helpful when weary customers most need help. Our team provides exceptional Level 1 tech support service 24 hours a day, 7 days a week, 365 days a year. Our team handles basic problems and elevates complex issues to you. Depending on your preferences, we transfer and route calls or page your on-call staff. You specify which calls merit this special treatment and which ones should wait until normal business hours.

Technology makes comprehensive service possible.

Our cutting edge, backend computer system enables us to store ample amounts of information like product instructions, specifications and scripts. Each time the phone rings through to an Associate’s desk, your company’s scripts, product manuals, FAQs and rules will display on that associate’s screen within seconds. As soon as we know which product the customer is calling about, we quickly access that manual – literally putting us on the same page.

Your company shines with our outstanding service.

We answer calls in your company’s name, promoting your brand instead of ours. We aim to be an extension of your company’s internal team; customer care is seamless from your team to ours.

Help desk services that our customers rave about:

  • Live answer telephone service 24/7/365
  • Complimentary  free-phone numbers
  • After hours support
  • Call transfer and routing
  • Paging on-call staff for urgent needs
  • Call forwarding

Register your interest in AnswerConnect today on 0800 802 1069 or click here to ensure your clients are greeted by capable, responsive professionals 24/7/365.



Redrafted by Gerry McColl

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