Posted by: Ben Allen on January 18, 2016 | Categories:


Bright city

Whether you operate a bed & breakfast, boutique hotel, spa, or other hospitality business, the keys to your success are attracting customers and bookings. AnswerConnect’s warm, efficient Business Support Associates answer calls, respond to emails, and manage web chats for hospitality providers 24 hours a day, 7 days a week, 365 days a year.

Enhance your business with 24/7/365 first class service.

We pride ourselves on offering friendly, five-star customer care all day, every day. Calls are answered in your company’s name with scripts created by you. Forward calls from your existing telephone number or use the unique, complimentary telephone number we assign you. AnswerConnect employ exceptional customer service professionals and then motivates them to succeed through training and coaching. You and your customers benefit when friendly, confident people make customers feel welcome.

Expect more than message taking.

Customers who make and confirm bookings are more likely to keep those bookings than someone who simply leaves a voicemail. Our innovative backend computer system stores information about your company including call guidelines, services, and rates. This means we can answer questions about availability, pricing, and options in real time.

Our team is able to manage bookings on your behalf by directly logging in to your web-enabled calendar and inputting changes, cancellations, or new bookings. We can also take credit card payments using your existing online credit processing system

Go beyond the telephone.

In addition to fielding incoming calls, we also offer e-mail and web chat support. Our team accesses the same database of information for serving customers via telephone as they do online. And, we provide many of the same services via email and web chat (including booking management) as we do via telephone. Your customers will appreciate the added level of support and availability.

Call AnswerConnect today on 0800 802 1069 or register your interest here to ensure your clients are greeted by capable, responsive professionals 24/7/365.


Redrafted by Gerry McColl


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