Order Taking

Posted by: Ben Allen on December 7, 2015 | Categories:

Order taking by a call agent

AnswerConnect’s capable and effective customer care and sales teams put a high priority on converting visitors, shoppers and callers into orders. For online operations, we know that when the phone rings a potential conversion is at hand.

When your online shoppers are ready to buy, are you ready to answer their questions?

We’ve designed a custom set of lead capture tools, named Active Response, which enable online operations to engage leads real time and follow-up with customers within seconds of an expressed interest to increase the likelihood of conversion. Our automated inbound and outbound lead management tools include Purchase to Call, Click to Call, and Register to Call.

We’re open for business when your customers are online.

By partnering with AnswerConnect, you give your customers service and support via phone, chat, or email. Your focused team is available to work 24 hours a day, 7 days a week, 365 days a year so that when opportunity knocks we are there to take the call.

Our warm, friendly attitude makes your customers feels welcome and appreciated. Our team can efficiently place new orders or check on existing ones through your web-based interface connected to our CRM. Dedicated staffing is also an option for customers with substantial demand.

Don’t force your customers to wait on the web, as they know a competitor is only 1 click away.

Nothing frustrates online customers more than being told you are closed for the day. AnswerConnect offers our phone support and brandable web chat as part of our standard e-commerce support package. The web chat interface can be branded with your colours, logo, look, and feel. Chat invitations can be proactively initiated on specified web rules (like number of page views or time on site) or customers can opt to chat at their choosing. Unlike many providers of chat software, we are also here to back the software, with trained and focused agents 24 hours per day, 7 days per week, 365 days per year.

Increase the number and size of orders with experienced professionals.

We employ sales professionals and experienced customer care associates who increase your sales through availability and outstanding service.

Based on your recommendations, we can upsell and cross-sell related product offerings while on the call. We store your custom scripts and product information in our web-integrated agent desktop that loads your website, company details, and specific instructions on each customer interaction.

You’re welcome to make changes to your account; and since our systems are cloud-based, changes are reflected across our system instantly with no need to update local apps.

Our in-house, design, project management, development and IT teams create and manage custom applications that few of our competitors can match. For example, AnswerConnect’s innovative 2.0 release of our Switchboard call management and support system:

  • Enables us to support e-commerce operations of all sizes
  • Pushes comprehensive information about your company, products, and protocols to our highly trained team of associates.
  • Links to your internal, web-enabled order management system so we can place and check on orders.


To register your interest, call AnswerConnect today on 0800 802 1069 or click here to ensure your clients are greeted by capable, responsive professionals 24/7/365.



Redrafted by Gerry McColl


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