Personal Injury

Posted by: Ben Allen on January 2, 2016 | Categories:

Man smiling with mobile

There has been a huge influx of Personal Injury companies in the UK over the last few years and it has become an extremely competitive market.

So, how do you make your company stand out from the crowd and be potential clients the first number to call ?

Answer-Connect with us!

AnswerConnect’s Associates will be standing by ready to take calls on weekends or in the middle of the night. Our customer care team offers specialised telephone answering services beyond traditional call centres and specialty providers alike.

Services include:

  • 24/7/365 live call answering
  • After hours telephone coverage
  • Call routing and transfer including urgent call handling
  • Appointment management services
  • New client legal intake services

Before handling calls for your account, AnswerConnect Associates must demonstrate outstanding customer care skills and complete specific training. We train our Associates on how to work best with legal clients – educating them on legal intake, call scenarios, key industry terms, and effective soft selling techniques.

Our team handles cases regarding:

  • Bodily Injury
  • Car & Vehicle Accidents
  • Hazardous products
  • Wrongful Death
  • Medical malpractice
  • Nursing home abuse
  • Toxic mold
  • Worker’s compensation
  • Economic Injury

We’ll never be a substitute for your expertise.

You determine how our Team manages client relations. From the initial greeting to each question asked during intake, our innovative computer system and flexible Associates put your personal stamp on every call.

Your rules specify which calls are urgent and which should wait. Urgent calls are transferred through to you or a specified contact. We’re also happy to schedule, cancel, or change appointments however you choose. We welcome you to change call handling instructions as often as you’d like.

Call AnswerConnect on 0800 802 1069 or register your interest here today to ensure your clients are greeted by capable, responsive professionals 24/7/365.



Redrafted by Gerry McColl

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