A 24/7 Answering Service for Healthcare Professionals.

Round-the-clock medical answering services.

Plans & Pricing
Female receptionist with headset

Why it works.

  • Capture lead

    Capture every lead

    Be there for your patients.
    Anywhere, anytime.

  • casette recorder

    No voicemail, no bots

    Offer patient support from real people,
    not automated voices.

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    Manage my calls

    Busy? Have an important meeting?
    We’ve got you covered.

  • address book

    Know my callers

    We recognise your returning callers
    for a personalised experience.

  • finger print

    Unique to you

    No two businesses are the same.
    Your call flow is tailor-made for you.

  • puzzle piece

    CRM integration

    We integrate seamlessly with
    your current systems.

Care starts the moment patients make contact.

The healthcare industry can be a challenging environment. Every call to your practice, clinic or care home must be handled securely and with the utmost empathy.

With an affordable healthcare answering service, you can connect with callers on a human level and deliver exceptional patient care, 24/7.

Female receptionist using laptop

What can a healthcare call answering service do for you?

From medical practices to dental clinics to care homes, your callers receive professional support from an empathetic
virtual receptionist 24/7.

  • Medical telephone answering

    With a team of virtual receptionists, you can ensure every caller receives professional support, day and night.

  • Unparalleled on-site support

    Let your virtual receptionists respond to patient queries through your website via a secure chat widget.

  • Overflow and out-of-hours

    Already have an in-house medical reception team? Our overflow and out-of-hours services cover the calls you can’t reach.

  • Appointment booking

    Your virtual assistants can schedule appointments with leads and patients directly through a secure calendar.

  • Smart call transfer

    Streamline patient intake and create your own routing rules to direct inbound calls to the right person at the right time.

  • Time-based routing

    Give callers custom responses based on when they contact your practice with custom time-of-day scripting.

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Join other happy customers.

Call today to discover why other businesses have chosen us.

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Join AnswerConnect to enjoy:

  • AnswerConnect App

    See every new engagement.

    See every new message, track usage and follow up on the latest opportunities Anywhere.

  • AnswerConnect Portal

    Manage your account.

    Manage your account, customise your scripts and update your plans, anytime.

  • Teleport.Video

    Connect with colleagues and clients.

    Connect with colleagues and clients via secure video-calls to manage projects and offer face to face demos.

  • ChatSupport

    Convert passive visitors to active customers.

    Convert passive visitors to active customers and capture leads directly through your website with an easy to integrate live chat widget.

Answerconnect mobile app notificationsAnswerconnect portal desktop dashboardTeleport user interfaceChatsupport user interface
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You’re in good company.

Brilliant service!! The whole company and setup is brilliant and has been wonderful for our business. Robert Styles my account executive has been particularly amazing. Definitely highly recommend!

Dr Richard Marques
Dr Richard Clinics London

Great service from initial enquiry (thanks Andy Carruthers for leading me through the process) to finalising our script set ups (thanks for your patience Chris Friel). The team are all extremely helpful and prompt at responding to our ever-changing needs! Our clients now do not have to be confronted by an answerphone during our busier times and out of hours and instead get to a friendly, real-life person to speak to.

Beth Linden
The Linden Centre
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The voice (and ears) of
your practice.

Our friendly virtual receptionists are an extension of your practice.

From message taking to appointment booking, they combine expertise, efficiency and empathy to deliver a consistently professional service.

  • 1.Let's talk.

    Tell us about your business, your customers and your goals. We work with you to
    create call flows to give your clients the best experience.

  • 2.Let us handle your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of patient interactions, listen to call recordings and follow up via the
    AnswerConnect mobile and desktop app.

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Hear how we sound.

Here’s a sample of how we answer calls for medical practices.

00:0600:00
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To hear how we could answer your calls, enter your practice’s name and call us for free.

Your unique number: 800-XXX-XXXX

Demo Call

FAQs.

  • How much does a virtual medical answering service cost?Arrow icon

    The cost of your medical answering service depends on the number of minutes you require. For more information, view our Plans & Pricing here.

  • How is a medical answering service billed?Arrow icon

    All plans contain allocated minutes and are billed monthly. There is no charge for the first 30 calls under 30 seconds per billing cycle.

  • Will I be tied into a contract?Arrow icon

    No. Your contract runs on a monthly rolling basis and you can opt-out at any time with no cancellation fees.

  • How will you get to know my practice? Arrow icon

    We work with your team and design call flows to respond to the needs of your practice and your patients. If you already have a receptionist team, you can choose out-of-hours support, or opt for us to handle your overflow calls.

  • Can medical answering services record phone calls? Arrow icon

    Yes. Your medical answering service can record calls on your behalf. You can enable call recording through your AnswerConnect App and listen back to recorded calls through the Inbox tab of your app. All data is handled in line with GDPR and callers are notified that their call will be recorded upon connection.

  • Can a medical answering service schedule appointments? Arrow icon

    Yes. Your receptionists can book appointments on behalf of your patients using a secure appointment scheduling system. Check with your Client Account Manager to see if you can integrate your existing calendar with your answering service.

Can't find the answer to your question? Call us now: 0800 802 1069

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Change Masters

Rosabeth Moss Kanter

This book looks at some of the most prominent companies in America and how their structures, culture and strategies have led to productive change.

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