Answering Services for IT Companies.

Give callers 24/7 professional support.

Find your plan
Curly haired female virtual receptionist

Why do you need an IT answering service?

Customers trust your IT company to provide secure, seamless
support for their digital infrastructure. They need to know their
clients can get support whenever they reach out.

Our IT answering services ensure your clients receive a
professional response, 24/7. This means better client retention and
longer customer lifetimes.

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    IT professionals spend almost half their day on the
    phone, but still miss a quarter of calls to their business.

  • 76%

    of IT professionals say their customers prefer to talk
    to a human by telephone rather than using email,
    chatbot or webchat.

Source: 1Arlington Research.
Female receptionist with headset

Tools every IT company needs
to thrive.

  • IT call answering services

    Give every caller a professional response and follow up with clients faster.

  • Call routing and escalation

    If your lines get busy, don’t sweat it. Calls will be transferred over to us.

  • Technical live chat support

    Open your website to engage visitors and
    capture new leads 24/7.

  • Appointment booking

    Bring order to your IT support team’s schedule
    with a secure booking system.

  • Out-of-hours answering

    Give callers professional support even when you’ve closed and keep clients longer.

  • UK business telephone

    Get a secure business phone line. Keep your
    work and personal life.

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Why it works.

  • Always available

    Always available

    Be there for your prospective customers. Anywhere, anytime.

  • Lead capture

    Capture every lead

    Never miss an opportunity
    when clients call.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognise your returning callers
    for a personalised experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting? We've got you covered.

The voice (and ears) of your business.

Our professional receptionists are an extension of your business.

They use your script, speak your language and understand your intake process, to give callers consistently on-brand service.

  • 1.Let’s talk.

    Tell us about your firm, your clients and your goals. We work with you to create call flows to give your clients the best experience.

  • 2.Start forwarding your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of every customer interaction via our app, SMS, or email.

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App features.

  • Mobile App

    See every new engagement.

    See every new message, track usage and follow up on the latest opportunities Anywhere.

  • Desktop Portal

    Manage your account.

    Manage your account, customise your scripts and update your plans, anytime.

  • Business Phone Number

    Separate your personal and business calls.

    Separate your personal and business calls with a personalized business line.

  • Live chat answering

    Convert passive visitors to active customers.

    Convert passive visitors to active customers and capture leads directly through your website with an easy to integrate live chat widget.

Answerconnect mobile app notificationsAnswerconnect portal desktop dashboardBusiness line id phone mockupChatsupport user interface
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You’re in good company.

Worth it! We trialled AnswerConnect to handle our out of hours support calls. We needed someone to answer, collect some critical information, then transfer calls to one of our engineers, following a specific escalation order.

AnswerConnect delivered this and more. They did it quickly, easily, and gave us full control over any future changes to the service. The service has definitely been worth it!

Stanley Crooks
Conversant Technology

Fantastic service! Using Answer Connect as a call answering service has been fantastic. Their service has been quick and efficient, we have been using Answer Connect now for almost a year. Would certainly recommend.

Sohail Iqbal
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Learn more about our IT telephone
answering service.

Dig deeper into how an answering service can help your IT company grow.

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Hear how we sound.

You are listening to Rachel!

To hear how we could answer your calls, enter your
details and call us for free.

To hear how we could answer your calls, call us for
free on the number below.

To hear how we could answer your calls, enter your
company name and call us for free.

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We may email, text or call you to follow up. You can opt-out any time.

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  • How does an IT answering service work?Arrow icon

    An IT answering service ensures your calls and chats are always answered by a real person, rather than an impersonal interaction with a chatbot.

  • How much does it cost to hire an answering service?Arrow icon

    The cost for an answering service differs depending on several factors, including which sub-services within this you require, and the number of minutes you require each month.

  • Does my IT company need an answering service?Arrow icon

    If you're having trouble answering calls, following up with inquiries or offering clients a personal service, then an answering service offers a cost-effective solution.

  • Where are your IT virtual receptionists based? Arrow icon

    Yes, our virtual receptionists are based around the UK and speak fluent English, so you can give callers an on-brand experience in every interaction.

  • How will an answering service benefit my IT business? Arrow icon

    An IT answering service supports your customers 24/7. Your virtual receptionists can offer support where you don't have the time or staff to do so. That means an improved experience for customers and more leads for your business.

Can't find the answer to your question? Call us at 0800 802 1069 or email us at

Grow your business today.

Plans & Pricing
No one is too small to make a difference


Carol Dweck

Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

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