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When you leave the office, you need more than just a direct line to communicate with your team. You need a way to follow-up with your Virtual Receptionists.
So how do you stay up-to-date with your team and track the latest opportunities without the rigmarole of constant calls?
The AnswerConnect app is the portal to your business. Through the app, you can see new messages and follow up on opportunities in real-time Anywhere.
App features.
Inbox.
- View messages from your virtual receptionists and call or text clients.
- Add notes and reminders to messages and forward interactions to your team members
- Replay call recordings between prospects and your virtual receptionists.
- Set status updates to show when you're available for call forwarding.
Connect.
- Send clients an SMS directly through the app using your Business ID.
- Host one-to-one and group chats with multiple team members.
- Share file attachments direct through chats to centralise your resources.
Calls.
- Call customers and colleagues using your Business ID.
- Add and manage contacts.
- See your call history and return calls in a click.
More.
- Update your personal profile and customise your notification settings.
- Edit your account details, business profile and billing info.
- Add team members to communicate with everyone through one channel.
How to get your AnswerConnect app.
Every AnswerConnect Account comes with free access to the AnswerConnect app.
1.Sign up for dedicated access, Anywhere.
You'll receive a link to download the mobile and desktop app upon activation of your account. Your app sign-in details are the same as those of your AnswerConnect Portal.
2.Access your app.
Just enter your email address, choose your new password and log in. It's that simple!
3.Manage your account, Anywhere.
Chat with your team, make calls and update your account details to manage your Answering Service from Anywhere.
Need help getting set up? Contact our Client Support Team and we’ll guide you through the process.
You’re in good company.
“I love the service, and when I'm on holiday on the other side of the planet I'm still getting my inquiries and emailing back in my own time.
“They answer our calls 24/7 and they have our call flow configured so that if I toggle myself to available within the app then they live transfer the call and if I am unavailable they text me a message - all at no extra cost.
Secure Connection.
Rest easy with encrypted chats to keep your interactions secure
and SSL encryption to protect your video data.
FAQs.
How much does the app cost?
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The AnswerConnect app comes free with your AnswerConnect account. No hidden charges, just unlimited connection with your team and direct access to all your latest opportunities.
How many people can have access to the app?
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Your AnswerConnect app comes with access for your entire team. Invite team members to download the app and stay connected Anywhere.
Can I contact people outside my organisation with the app?
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Yes. You can call customers via the Business ID number linked to their account and even video-call using the Teleport video integration.
Can I text my clients?
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Yes. You can send SMS messages directly to customers directly through a call message in your Inbox Tab, or via the Connect tab.
What do I do if I am having problems with the app?
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You can get in touch with our support team through the 'Feedback' section in the settings on the app. If you're unable to access the app, you can reach out to our support team by phone or by email.
I forgot my login credentials. How do I get into the app?
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You can request new log-in details from the log-in screen when you first open the app. To access this, simply log-out of your app and click 'I've forgotten my password' below the log-in fields. Alternatively, you can request to change your password from our support team by phone or by email.
How does the AnswerConnect Portal differ from the AnswerConnect app?
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The AnswerConnect Portal is a web browser application in which you can manage your billing, update scripts and call flows and see reports on your call answering service. The AnswerConnect app is a direct connection to your virtual receptionists. Through the app, you can view the latest messages from your callers, add notes to contacts and transfer new opportunities to your sales team.
How do I get a Business ID for my account?
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You can request a Business ID for your AnswerConnect account here.
Can't find the answer to your question? Call us now: 0800 802 1039
Learning, Sharing & Giving Back.
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Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
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