Answering Service for Small Businesses.

Free your team to focus on growing your business and give customers 24/7 support.

Plans & Pricing
dark haired receptionist with headset

Why it works.

  • Capture lead

    Capture every lead

    Be there for your prospective
    customers. Anywhere, anytime.

  • casette recorder

    No voicemail, no bots

    Win more business with real people,
    not automated voices.

  • small phone with notification

    Manage my calls

    Busy? Have an important meeting?
    We've got you covered.

  • address book

    Know my callers

    We recognise your returning callers
    for a personalised experience.

  • finger print

    Unique to you

    No two businesses are the same.
    Your call flow is tailor-made for you.

  • puzzle piece

    CRM integration

    We integrate seamlessly with
    your current systems.

Cost-effective call answering for small business.

How do you provide a high standard of customer support without the cost of hiring full-time, in-house employees? For many small businesses, that level of service is out of reach.

Enjoy the benefits of an in-house team, without the hiring, training and staffing costs with a small business answering service.

And because our UK-based agents work from home, they aren't vulnerable to local service outages or natural disasters.

dark haired man on the phone

How we help small businesses

  • 24/7 customer service

    Your virtual receptionists answer calls and ensure you capture every lead generated by your campaigns.

  • Industry-specific knowledge

    Your agents combine sector-specific-knowledge with the latest small business answering service software to give every caller specialised support.

  • Call forwarding and routing

    Direct specific call types to the best person in your team. Decide where we route your inbound calls, and chats to pursue the best leads.

  • Lead capture and qualification

    Your small business answering service can filter calls and pass the best opportunities directly to your sales and support team.

  • Instant callback

    Set automated triggers to enable your virtual receptionists to respond to queries and follow up on the latest opportunities for you.

  • Order-management

    Boost your bottom line and take your your small business to the next level with a 24/7 order management service.

  • Outbound dialling

    Proactively engage with warm leads. Your virtual receptionists can make outbound calls on your behalf using your chosen call flow.

  • Appointment booking

    Help callers schedule appointments and allow your virtual receptionists to add bookings directly into your calendar.

Aesthetic circles

The voice (and ears) of your business.

Our friendly virtual receptionists are an extension of your business.

From call answering to lead qualification, our agents combine expertise, efficiency and empathy to provide a consistently professional service.

  • 1.Let's talk.

    Tell us about your business, your customers and your goals. We work with you
    to create call flows to give your clients the best experience.

  • 2.Let us handle your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of customer interactions and follow up via the AnswerConnect
    mobile and desktop app.

Aesthetic blue arc
Aesthetic blue arc

Service that scales to your needs.

Your business is never static. It's constantly changing. You'll have busy periods and quiet periods.

With a scalable answering service, you can upgrade and downgrade your plan anytime.

female receptionist with headset

You’re in good company.

As a young company, we have halved our costs compared with the company before which was meant to be 'one of the best'. Don't look any further, the customer support is first class and it's superb value for money !!

James Black
James Black Homes

As a small growing business I have needed a company like AnswerConnect for sometime. They have more than met my expectations, from initial discussion around my requirements to the set up process which has been very straight forward, fast, efficient and successful.

Darren Gould
DG Inventories
Aesthetic blue arc

Hear how we sound.

00:04 00:00
You are listening to Rachel!

To hear how we could answer your calls, enter your
details and call us for free.

To hear how we could answer your calls, call us for
free on the number below.

To hear how we could answer your calls, enter your
company name and call us for free.

By submitting this form you agree to our privacy policy.

We may email, text or call you to follow up. You can opt-out any time.

Demo Call


  • Why would I need a business answering service?Arrow icon

    Engaging with callers 24/7 is a major challenge, especially for small and medium businesses that don't want to pay for a team to operate around the clock. That's why many businesses opt to outsource their customer support to a business answering service.

  • Will I be locked into a contract?Arrow icon

    No. Your contract runs on a monthly rolling basis. You can opt-out at any time with no cancellation fees.

  • How can I check my calls and messages?Arrow icon

    You can check all calls and messages through the AnswerConnect mobile and Desktop app. You can review recordings of conversations, leave notes for your virtual receptionists and follow-up with leads directly through the app.

  • How does a business answering service work? Arrow icon

    A business answering service works as an extension of your customer support team. Working from their respective home offices, a team of UK-based virtual receptionists provide real-time responses to business calls and web chat interactions. These 'business answering agents' engage with your customers and record and relay messages to you and other relevant members of staff.

  • How does AnswerConnect get to know my business? Arrow icon

    We work with your current team and design call flows to respond to your business needs. If you already have a receptionist team, you can choose an out of hours call answering service, or opt for us to handle your overflow calls.

  • Where are your receptionists based? Arrow icon

    Our virtual receptionists are based around the UK, so you can give callers an on-brand experience in every interaction.

  • How much does an answering service cost for a small business? Arrow icon

    We offer a range of scalable plans at different prices according to usage. Click here to view our plans and pricing.

Can't find the answer to your question? Call us now: 0800 802 1069 or email us at

By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.

Aesthetic arc
No one is too small to make a difference


Carol Dweck

Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

AnswerConnect customers have helped us plant

0 000 000 trees! Grow with us >