Discover more about the
services we offer.
The AnswerConnect - Freshdesk integration gives you the power to communicate
across platforms with just a click.
Your receptionist answers your call or chat and takes a message.
Creates a new contact.
To see how else AnswerConnect and Freshdesk work together, try throughTry now
Simplify your CRM
Automatically sync call data with Freshdesk tickets.
Get more time to focus on sales with automations between platforms.
Reduce manual and repetitive tasks, with instant and accurate call data.
Get connected in three simple steps.
1.Choose your integration.
You can find all our integrations under Advanced Settings in your AnswerConnect app.
Simply enter your Slack username and password to activate.
3.We'll take care of the rest.
You're good to go! Enjoy seamless connection between your Slack and AnswerConnect accounts.
Activate the integration now.Activate
I can't find my integration. Does that mean you don't integrate with my chosen app/ CRM?
Don't worry - AnswerConnect is growing and we're always reviewing our CRM and app integrations. We can also integrate with various apps and CRMs through Zapier. Click here to see if we integrate with your chosen app or CRM through Zapier, or reach out to our support team here to find out more.
I can't get the integration to work. Is this an AnswerConnect issue or a Freshdesk issue?
Don't worry - we'll help you get it sorted! It may be a simple configuration issue with either account. Please contact our support team here and we'll be happy to help get things sorted.
How do I deactivate the Freshdesk integration?
To deactivate the integration:
- Go to Settings
- Select Advanced Settings
- Click Integrations
- Choose the Freshdesk integration card
- Click Deactivate
I've switched accounts on my Freshdesk. How do I get my AnswerConnect account to connect with my new Freshdesk account?
When configuring the integrations, you will be given the option to connect the preferred account in the Connect section. In case of account changes, you can click on the Connect button to connect your new Freshdesk account.
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