Freshdesk + AnswerConnect = Deliver a faster sales pipeline.

Integrate Freshdesk and AnswerConnect in a few simple steps.

Freshdesk + AnswerConnect

Streamline your sales process.

Supercharge your sales process by delivering a faster pipeline and a reduced workload with the Freshdesk - AnswerConnect integration.

Lead Capture Freshdesk

Seamless connection.

The AnswerConnect - Freshdesk integration gives you the power to communicate
across platforms with just a click.

curved arrow
The trigger

New message

Your receptionist answers your call or chat and takes a message.

curved arrow
The action
Freshdesk logo

Create contact

Creates a new contact.

To see how else AnswerConnect and Freshdesk work together, try through zapier

Try nowAesthetic blue arc

Why integrate?

  • Simplify your CRM

    Simplify your CRM

    Automatically sync call data with Freshdesk tickets.

  • Save money

    Save money

    Get more time to focus on sales with automations between platforms.

  • Remove repetition

    Remove repetition

    Reduce manual and repetitive tasks, with instant and accurate call data.

Get connected in three simple steps.

  • 1.Choose your integration.

    You can find all our integrations under Advanced Settings in your AnswerConnect app.

  • 2.Activate it.

    Simply enter your Slack username and password to activate.

  • 3.We'll take care of the rest.

    You're good to go! Enjoy seamless connection between your Slack and AnswerConnect accounts.

Activate the integration now.

Aesthetic grey arcAesthetic grey arc


  • I can't find my integration. Does that mean you don't integrate with my chosen app/ CRM?Arrow icon

    Don't worry - AnswerConnect is growing and we're always reviewing our CRM and app integrations. We can also integrate with various apps and CRMs through Zapier. Click here to see if we integrate with your chosen app or CRM through Zapier, or reach out to our support team here to find out more.

  • I can't get the integration to work. Is this an AnswerConnect issue or a Freshdesk issue?Arrow icon

    Don't worry - we'll help you get it sorted! It may be a simple configuration issue with either account. Please contact our support team here and we'll be happy to help get things sorted.

  • How do I deactivate the Freshdesk integration?Arrow icon

    To deactivate the integration:

    • Go to Settings
    • Select Advanced Settings
    • Click Integrations
    • Choose the Freshdesk integration card
    • Click Deactivate
  • I've switched accounts on my Freshdesk. How do I get my AnswerConnect account to connect with my new Freshdesk account? Arrow icon

    When configuring the integrations, you will be given the option to connect the preferred account in the Connect section. In case of account changes, you can click on the Connect button to connect your new Freshdesk account.

Can't find the answer to your question? Call us now: 0800 802 1069 or email us at

AnswerConnect customers have helped us plant

0 000 000 trees!Grow with us >