Freshsales + AnswerConnect = Sync your sales and service.

Integrate your Freshsales and AnswerConnect accounts in a few simple steps.

Freshsales + AnswerConnect

Supercharge your sales process.

The Freshsales CRM helps your sales team be more efficient and effective.

Connect it with AnswerConnect to push caller contact information automatically to Freshsales and get your sales process off to the right start.

Lead Capture Freshsales

Seamless connection.

The AnswerConnect - Freshsales integration gives you the power to communicate
across platforms with just a click.

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The trigger

New message

Your receptionist answers your call or chat and takes a message.

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The action
Freshsales logo

Add a note

Adds a note to a contact.

To see how else AnswerConnect and Freshsales work together, try through zapier

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Why integrate?

  • Cut the admin

    Cut the admin

    Get the latest call data directly in your CRM and banish repetitive data entry.

  • Sync up your sales

    Sync up your sales

    Give your sales team the latest accurate lead info to sell faster.

  • Capture new leads

    Capture new leads

    Turn inbound calls into new leads without lifting a finger.

Get connected in three simple steps.

  • 1.Choose your integration.

    You can find all our integrations under Advanced Settings in your AnswerConnect app.

  • 2.Activate it.

    Simply enter your Freshsales username and password to activate.

  • 3.We'll take care of the rest.

    You're good to go! Enjoy seamless connection between your Freshsales and AnswerConnect accounts.

Activate the integration now.

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  • What kind of information can I get in my Freshsales account using this integration?Arrow icon

    You can get a range of information in your Freshsales account, including caller contact details, call purpose, and even appointment details.

  • Can I customize the information I receive?Arrow icon

    Yes. You can designate the fields you want the integration to populate in your Freshsales account upon setup.

  • How does the integration work?Arrow icon

    The integration connects the AnswerConnect software with your Freshsales account. After taking a call, your virtual receptionists record all the call information in the AnswerConnect software and send it to you via email, SMS, and the app. With the integration active, that information is also sent to your Freshsales account, where it appears in the fields you specified during setup.

  • Can my receptionists assign contacts to existing Freshsales tasks/projects? Arrow icon

    Yes. We work with you to designate specific call categories within your AnswerConnect account and the fields they should populate in your Freshsales account.

Can't find the answer to your question? Call us now: 0800 802 1069 or email us at

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