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services we offer.
The AnswerConnect - Zendesk integration gives you the power to communicate across
platforms with just a click.
Your receptionist answers your call or chat and takes a message.
Send channel message
Call data is automatically pulled into Zendesk for a follow up.
To see how else AnswerConnect and Zendesk work together, try throughTry now
Keep customers happy
Give callers a seamless customer experience and sell more.
Respond to calls faster
Connect with callers faster in a click with automatic call data sync.
Wave goodbye to manually adding call notes, AnswerConnect handles it.
Get connected in three simple steps.
1.Choose your integration.
You can find all our integrations under Advanced Settings in your AnswerConnect app.
Simply enter your Zendesk username and password to activate.
3.We'll take care of the rest.
You're good to go! Enjoy seamless connection between your Zendesk and AnswerConnect accounts.
Activate the integration now.Activate
I can't find my integration. Does that mean you don't integrate with my chosen app/ CRM?
Not necessarily. We're always adding new integrations. We can also integrate with many other apps and CRMs through Zapier. Click here to see if we integrate with your chosen app or CRM through Zapier, or reach out to our support team here to find out more.
I can't get the integration to work. Is this an AnswerConnect issue or a Zendesk issue?
Don't worry - we'll help you fix it. Contact our customer care team here and we'll be happy to help.
How do I deactivate the Zendesk integration?
To deactivate the integration:
- Go to Settings
- Select Advanced Settings
- Click Integrations
- Choose the Zendesk integration card
- Click Deactivate
I've switched accounts on my Zendesk. How do I get my AnswerConnect account to connect with my new Zendesk account?
When configuring the integrations, you will be given the option to connect the preferred account in the Connect section. In case of account changes, you can click on the Connect button to connect your new Zendesk account.
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