Zendesk + AnswerConnect = Happier customers at every step.

Integrate Zendesk and AnswerConnect in a few simple steps.

Zendesk + AnswerConnect

Respond quicker to customer calls.

Streamline your customer service and keep customers happy with quicker responses. Never miss a customer call with the AnswerConnect - Zendesk integration.

Lead Capture Zendesk

Seamless connection.

The AnswerConnect - Zendesk integration gives you the power to communicate across
platforms with just a click.

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The trigger

New message

Your receptionist answers your call or chat and takes a message.

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The action
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Send channel message

Call data is automatically pulled into Zendesk for a follow up.

To see how else AnswerConnect and Zendesk work together, try through zapier

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Why integrate?

  • Keep customers happy

    Keep customers happy

    Give callers a seamless customer experience and sell more.

  • Respond to calls faster

    Respond to calls faster

    Connect with callers faster in a click with automatic call data sync.

  • Save time

    Save time

    Wave goodbye to manually adding call notes, AnswerConnect handles it.

Get connected in three simple steps.

  • 1.Choose your integration.

    You can find all our integrations under Advanced Settings in your AnswerConnect app.

  • 2.Activate it.

    Simply enter your Zendesk username and password to activate.

  • 3.We'll take care of the rest.

    You're good to go! Enjoy seamless connection between your Zendesk and AnswerConnect accounts.

Activate the integration now.

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  • I can't find my integration. Does that mean you don't integrate with my chosen app/ CRM?Arrow icon

    Not necessarily. We're always adding new integrations. We can also integrate with many other apps and CRMs through Zapier. Click here to see if we integrate with your chosen app or CRM through Zapier, or reach out to our support team here to find out more.

  • I can't get the integration to work. Is this an AnswerConnect issue or a Zendesk issue?Arrow icon

    Don't worry - we'll help you fix it. Contact our customer care team here and we'll be happy to help.

  • How do I deactivate the Zendesk integration?Arrow icon

    To deactivate the integration:

    • Go to Settings
    • Select Advanced Settings
    • Click Integrations
    • Choose the Zendesk integration card
    • Click Deactivate
  • I've switched accounts on my Zendesk. How do I get my AnswerConnect account to connect with my new Zendesk account? Arrow icon

    When configuring the integrations, you will be given the option to connect the preferred account in the Connect section. In case of account changes, you can click on the Connect button to connect your new Zendesk account.

Can't find the answer to your question? Call us now: 0800 802 1069 or email us at hello@answerconnect.co.uk

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