Answering Services for IT Companies.

Give callers 24/7 professional support.

Find your plan
Curly haired female virtual receptionist

Get the best telephone answering service support.

Customers trust your IT company with their digital infrastructure. They
need to know they can get support when they need it most.

With a 24/7 telephone answering service, you can give every client technical support whenever they call.

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    IT professionals spend almost half their day on the
    phone, but still miss a quarter of calls to their business.

  • 96%

    of IT professionals agree the telephone is of value to
    their customers.

  • 76%

    of IT professionals say their customers prefer to talk
    to a human by telephone rather than using email,
    chatbot or webchat.

Source: Arlington Research.
Female receptionist with headset

How a tech-savvy telephone answering team can help your IT business.

  • Message-taking

    Get the latest opportunities directly in your
    inbox without missing a call with our 24/7
    message-taking service.

  • Live chat answering

    We engage your website visitors and
    capture the best leads so you can convert
    them to active customers.

  • Call routing and escalation

    Choose where your IT answering agents
    route calls to ensure your customers get the
    right response every time.

  • Free video calling

    Call customers and colleagues through
    secure video calling software and connect
    face-to-face Anywhere.

  • Lead capture and qualification

    Let your telephone answering service filter
    calls and pass the best opportunities

    directly to your sales and support team.

  • Appointment booking

    Give your virtual receptionists the power to
    book appointments and self-schedule to fill
    your calendar.

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Why it works.

  • Always available

    Always available

    Never miss an opportunity
    when clients call.

  • Lead capture

    Capture every lead

    Be there for your prospective customers. Anywhere, anytime.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognise your returning callers
    for a personalised experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting? We've got you covered.

The voice (and ears) of
your business.

Our agents are an extension of your business. They use your script, speak your language and understand your business goals, to give callers consistently on-brand service.

  • 1.Let’s talk.

    Tell us about your business, your clients and your goals. We work with you to create
    call flows to give your clients the best experience.

  • 2.Start forwarding your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of every customer interaction via our app, SMS, or email.

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App features.

  • AnswerConnect App

    See every new engagement.

    See every new message, track usage and follow up on the latest opportunities Anywhere.

  • AnswerConnect Portal

    Manage your account.

    Manage your account, customise your scripts and update your plans, anytime.

  • Video Calling

    Connect with colleagues and clients.

    Connect with colleagues and clients via secure video-calls to manage projects and offer face to face demos.

  • Live chat answering

    Convert passive visitors to active clients.

    Convert passive visitors to active clients directly through your website with an easy to integrate live chat widget.

Answerconnect mobile app notificationsAnswerconnect portal desktop dashboardTeleport user interfaceChatsupport user interface
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You’re in good company.

"We needed someone to answer, collect some critical information, then transfer calls to one of our engineers, following a specific escalation order. AnswerConnect delivered this and more. They did it quickly, easily, and gave us full control over any future changes to the service. The service has definitely been worth it!"

Stanley Crooks
Conversant Technology

"Using Answer Connect as a call answering service has been fantastic. Their service has been quick and efficient, we have been using AnswerConnect now for almost a year. Would certainly recommend."

Sohail Iqbal
NDGAI
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Learn more about our IT telephone
answering service.

Dig deeper into how an answering service can help your IT company grow.

Want to hear
how
we sound?

Share your company name and we'll
give you a unique freephone number.

Experience what your customers will hear. Call us now and we'll answer in your company name.

Demo Call

FAQs.

  • How does an IT telephone answering service work?Arrow icon

    An IT answering service ensures your calls and chats are always answered by a real person, rather than an impersonal interaction with a chatbot.

  • How much does it cost to hire an answering service?Arrow icon

    The cost for an answering service differs depending on several factors, including which sub-services within this you require, and the number of minutes you require each month.

  • Does my IT company need an answering service?Arrow icon

    If you're having trouble answering calls, following up with inquiries or offering clients a personal service, then an answering service offers a cost-effective solution.

  • Are you based in the UK? Arrow icon

    Yes, our virtual receptionists are based around the UK and speak fluent English, so you can give callers an on-brand experience in every interaction.

  • How will an answering service benefit my IT business? Arrow icon

    A virtual call centre provides real-time responses to business calls and live chat interactions. An IT answering service supports your customers 24/7. Your virtual receptionists can offer support where you don't have the time or staff to do so. That means an improved experience for customers and more leads for your business.

Can't find the answer to your question? Call us at 0800 802 1069 or email us at sales@answerconnect.co.uk

Grow your business today.

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Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

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