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services we offer.
IT professionals spend almost half their day on the
phone, but still miss a quarter of calls to their business.
Give callers 24/7 professional support.
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Customers trust your IT company with their digital infrastructure. They
need to know they can get support when they need it most.
With a 24/7 telephone answering service, you can give every client technical support whenever they call.
IT professionals spend almost half their day on the
phone, but still miss a quarter of calls to their business.
of IT professionals agree the telephone is of value to
their customers.
of IT professionals say their customers prefer to talk
to a human by telephone rather than using email,
chatbot or webchat.
Get the latest opportunities directly in your
inbox without missing a call with our 24/7
message-taking service.
We engage your website visitors and
capture the best leads so you can convert
them to active customers.
Choose where your IT answering agents
route calls to ensure your customers get the
right response every time.
Call customers and colleagues through
secure video calling software and connect
face-to-face Anywhere.
Let your telephone answering service filter
calls and pass the best opportunities
directly to your sales and support team.
Give your virtual receptionists the power to
book appointments and self-schedule to fill
your calendar.
Never miss an opportunity
when clients call.
Be there for your prospective customers. Anywhere, anytime.
Win more business with real people, not automated voices.
Work from home, your office,
or Anywhere.
We recognise your returning callers
for a personalised experience.
Busy? Have an important meeting? We've got you covered.
Our agents are an extension of your business. They use your script, speak your language and understand your business goals, to give callers consistently on-brand service.
Tell us about your business, your clients and your goals. We work with you to create
call flows to give your clients the best experience.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
See details of every customer interaction via our app, SMS, or email.
“"We needed someone to answer, collect some critical information, then transfer calls to one of our engineers, following a specific escalation order. AnswerConnect delivered this and more. They did it quickly, easily, and gave us full control over any future changes to the service. The service has definitely been worth it!"
“"Using Answer Connect as a call answering service has been fantastic. Their service has been quick and efficient, we have been using AnswerConnect now for almost a year. Would certainly recommend."
Dig deeper into how an answering service can help your IT company grow.
Using these four actionable tactics, you can increase small business customer loyalty no matter the size of your business.
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An IT answering service ensures your calls and chats are always answered by a real person, rather than an impersonal interaction with a chatbot.
The cost for an answering service differs depending on several factors, including which sub-services within this you require, and the number of minutes you require each month.
If you're having trouble answering calls, following up with inquiries or offering clients a personal service, then an answering service offers a cost-effective solution.
Yes, our virtual receptionists are based around the UK and speak fluent English, so you can give callers an on-brand experience in every interaction.
A virtual call centre provides real-time responses to business calls and live chat interactions. An IT answering service supports your customers 24/7. Your virtual receptionists can offer support where you don't have the time or staff to do so. That means an improved experience for customers and more leads for your business.
Can't find the answer to your question? Call us at 0800 802 1069 or email us at hello@answerconnect.co.uk
These are core values of AnswerConnect. Here is a book we think you might like.
Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
AnswerConnect customers have helped us plant