24/7 Services.
Discover more about the
services we offer.
IT professionals spend almost half their day on the
phone, but still miss a quarter of calls to their business.
Get the best telephone answering service support.
Customers trust your IT company with their digital infrastructure. They
need to know they can get support when they need it most.
With a 24/7 telephone answering service, you can give every client technical support whenever they call.
- 96%
of IT professionals agree the telephone is of value to
their customers. - 76%
of IT professionals say their customers prefer to talk
to a human by telephone rather than using email,
chatbot or webchat.
How a tech-savvy telephone answering team can help your IT business.
Message-taking
Get the latest opportunities directly in your
inbox without missing a call with our 24/7
message-taking service.Live chat answering
We engage your website visitors and
capture the best leads so you can convert
them to active customers.Call routing and escalation
Choose where your IT answering agents
route calls to ensure your customers get the
right response every time.Free video calling
Call customers and colleagues through
secure video calling software and connect
face-to-face Anywhere.Lead capture and qualification
Let your telephone answering service filter
calls and pass the best opportunities
directly to your sales and support team.Appointment booking
Give your virtual receptionists the power to
book appointments and self-schedule to fill
your calendar.
Why it works.
![Always available]()
Always available
Never miss an opportunity
when clients call.![Lead capture]()
Capture every lead
Be there for your prospective customers. Anywhere, anytime.
![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognise your returning callers
for a personalised experience.![Manage calls]()
Manage your calls
Busy? Have an important meeting? We've got you covered.
The voice (and ears) of
your business.
Our agents are an extension of your business. They use your script, speak your language and understand your business goals, to give callers consistently on-brand service.
1.Let’s talk.
Tell us about your business, your clients and your goals. We work with you to create
call flows to give your clients the best experience.2.Start forwarding your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of every customer interaction via our app, SMS, or email.
App features.
You’re in good company.
“"We needed someone to answer, collect some critical information, then transfer calls to one of our engineers, following a specific escalation order. AnswerConnect delivered this and more. They did it quickly, easily, and gave us full control over any future changes to the service. The service has definitely been worth it!"
“"Using Answer Connect as a call answering service has been fantastic. Their service has been quick and efficient, we have been using AnswerConnect now for almost a year. Would certainly recommend."
Learn more about our IT telephone
answering service.
Dig deeper into how an answering service can help your IT company grow.
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FAQs.
How does an IT telephone answering service work?
![Arrow icon]()
An IT answering service ensures your calls and chats are always answered by a real person, rather than an impersonal interaction with a chatbot.
How much does it cost to hire an answering service?
![Arrow icon]()
The cost for an answering service differs depending on several factors, including which sub-services within this you require, and the number of minutes you require each month.
Does my IT company need an answering service?
![Arrow icon]()
If you're having trouble answering calls, following up with inquiries or offering clients a personal service, then an answering service offers a cost-effective solution.
Are you based in the UK?
![Arrow icon]()
Yes, our virtual receptionists are based around the UK and speak fluent English, so you can give callers an on-brand experience in every interaction.
How will an answering service benefit my IT business?
![Arrow icon]()
A virtual call centre provides real-time responses to business calls and live chat interactions. An IT answering service supports your customers 24/7. Your virtual receptionists can offer support where you don't have the time or staff to do so. That means an improved experience for customers and more leads for your business.
Can't find the answer to your question? Call us at 0800 802 1069 or email us at hello@answerconnect.co.uk
Grow your business today.
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Mindset
Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
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