Business tips, research, articles & more.

Signing new customers is your bread and butter, but how do you bring them onboard with your service when you've never met them in real life?

Looking for a solution for your customer support needs? A call centre service could offer the key - but how do you choose the right one for your small business?

Key Call flow – The script used by your virtual receptionists to answer calls to your business. Your call flow denotes the various possible answers your virtual receptionists could give...

Do you need a virtual receptionist or a virtual assistant? Read on to learn the difference between the two and find the best solution for your business.

Businesses are one of the leading contributors to climate change. But, by implementing a range of green business practices, your company can help pave the path to a brighter future.

In property, repairs are a fact of life. It's how you deal with them that defines tenants' satisfact. So could a facilities management answering service help you deal with repairs faster and more efficiently?

Marketing is a major part of any business. But with a successful campaign comes increased interest; so how do you capture and qualify the leads generated by your campaigns?

Lead capture is a 24/7 job. But businesses still struggle to respond to every caller. Could a virtual call centre hold the key to winning more leads?