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People like people.
Tech can empower us. It can also replace us. As many rush to embrace AI, we use tech to connect people.
As tech improves, people prefer to
interact with a real person more.
82%in the US agree.1
78%in the UK agree.1
Feel the difference
Artificial is not intelligent.
When surveyed, customers said they prefer to chat with:
80%a real person.1
7%an artificial “intelligent” chatbot.1
What people hate most about bad customer service:
To feel, get real.
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”Maya Angelou
“If we build these devices to take care of everything for us, eventually they’ll think faster than us and they’ll get rid of the slow humans to run companies more efficiently.”Steve Wozniak
“The development of full artificial intelligence could spell the end of the human race.”Stephen Hawking
Automated solutions cause frustration
and lack emotion and empathy.
of people had experienced
frustration in an automated
were frustrated having to
AnswerConnect customers have helped us plant