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Call Answering Services.

Give every caller an exceptional experience with 24/7 Live Call Answering

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Live call answering service

Why it works.

  • Capture lead

    Capture every lead

    Be there for your prospective
    customers. Anywhere, anytime.

  • casette recorder

    No voicemail, no bots

    Win more business with real people,
    not automated voices.

  • small phone with notification

    Manage my calls

    Busy? Have an important meeting?
    We've got you covered.

  • address book

    Know my callers

    We recognise your returning callers
    for a personalised experience.

  • finger print

    Unique to you

    No two businesses are the same.
    Your call flow is tailor-made for you.

  • puzzle piece

    CRM integration

    We integrate seamlessly with
    your current systems.

Build lasting customer relationships with a 24/7 call answering service.

82%

of consumers rate an immediate response as important or very important when they have a marketing or sales question.1

Source: 1HubSpot
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What can a UK Call Answering
Service do for your business?

  • 24/7 customer service

    With a team of virtual receptionists supporting your business 24/7/365, customers can reach you, anytime.

  • Industry-specific

    Give callers professional support with a team of trained call answering professionals specialised to your industry.

  • Call forwarding and routing

    Direct specific calls to different people in your team. Choose where to route your inbound calls, emails, and chats to pursue the best leads.

  • Order-management

    Boost your bottom line and take your eCommerce business to the next level with a 24/7 order management call answering service.

  • Appointment booking

    Help callers book more appointments with your virtual receptionists through our online booking platform or integrate with your own calendar.

  • Manage your account Anywhere

    View messages, track your usage and adjust your account settings anywhere through your secure AnswerConnect portal.

  • Lead capture and qualification

    With a lead capture and qualification service, you can focus on converting the best leads for your business.

  • UK Business telephone number

    Get a secure business phone line. Keep your work and personal life separate with a dedicated business phone number.

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The voice (and ears) of your business.

Our friendly call answering team is an extension of your business.

From lead qualification to 24/7 live chat support, our agents combine expertise, efficiency and empathy to provide a consistently professional service.

  • 1.Let's talk.

    Tell us about your business, your customers and your goals. We work with you
    to create call flows to give your clients the best experience.

  • 2.Start forwarding your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of your interactions via our app, SMS, or email.

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Aesthetic blue arc
Trustpilot logo

As a young company, we have halved our costs compared with the company before which was meant to be 'one of the best'. Don't look any further the customer support is first class and it's superb value for money !!

James Black
(James Black Homes)

The signup process was simple and efficient. When the system was activated I decided to make a series of test calls to see what sort of impression my customers would have. The result was exactly right being a mix of friendly efficiency and helpfulness.

Tony Morgan
(Franchise Assistance)

Our callers sometimes have complex needs which require clarity and careful negotiation to engender trust. Our team were able to respond to the caller in the knowledge that their first point of contact had been handled with warmth, friendliness and professionalism.

Daniel Fineman
(Clean Slate Ltd)

Everyone at Answer Connect has been so helpful and professional to set up the business. My Clients have provided very positive feedback with their experience with your service as well. Thank you!

Kim Pace
(Fresh Coat of Marin)

AnswerConnect are an excellent business and support mechanism - we will not hesitate to utilise their services at any point, very professional.

John Baycroft
(Team Savante Group)

As a small growing business I have needed a company like AnswerConnect for some time. They have more than met my expectations, from initial discussions around my requirements to the setup process which has been very straight forward, fast, efficient and successful.

Darren Gould
(DG Inventories)

As a start-up, we don't have any staff and I did not want people to ever go to voicemail or get an engaged tone. AnswerConnect has enabled me to do this and their pricing is fair and I feel represents the service their offer well.

Ian Storey
(Storeys)

The team are all extremely helpful and prompt at responding to our ever-changing needs! Our clients now do not have to be confronted by an answerphone during our busier times and out of hours and instead get to a friendly, real-life person to speak to.

Beth Linden
(The Linden Centre)

From the beginning the staff were knowledgeable, friendly and responsive to our needs. When concerns arose they acted professionally and resolved these. Amazing relief to know this level of support from a third party into a business is possible. Most certainly would recommend.

Sarah Lines
(Earthing Services)

Brilliant service, and have been accommodating with creating unique protocols. I would highly recommend.

Jim Gallon
(Opal Stone Group)

FAQs.

  • What is a call answering service?Arrow icon

    A call answering service is a specialist customer service in which real people answer calls on behalf of a business.

  • How does a call answering service work?Arrow icon

    A live call answering service provides real-time responses to business calls, recording and relaying messages to the business owner or other relevant member of staff.

  • How can a call answering service help me?Arrow icon

    A call answering service can help your business by freeing up time for your existing team while providing the same high standard of customer service. With options for 24/7 call answering, the service can also enable your business to provide round-the-clock customer care.

  • How do you get to know my business? Arrow icon

    We do what we do best — listen! During the onboarding process, we discuss your business model, business objectives and your customers. Best of all, with the AnswerConnect Portal, you can update your virtual answering service settings at any time.

  • Are you based in the UK? Arrow icon

    Yes, our call answering team is based around the UK, so you can give callers an on-brand experience in every interaction.

  • How will you answer my calls? Arrow icon

    We answer your calls just as you would — with a friendly, professional and on-brand voice. We work with you to create the perfect script for every type of call so your prospects get the right response every time.

  • What is an automated answering service? Arrow icon

    An automated answering service is an automated telephone response system. Automated answering services usually use pre-recorded voice messages in combination with instructions to navigate a predefined menu using voice commands or the dial-pad.

Can't find the answer to your question? Call us now: 0800 802 1069

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